Help Center

General Chat 2 Pay

General Chat 2 Pay

Can I prompt the customer to use the existing card I have on file for them?

How long does it take to set up Chat 2 Pay? 

Can Chat 2 Pay be used for bookings as well as prepaid transactions?

After making the payment, will the user be able to interact with my business for other services?

Does Chat 2 Pay support Cybersource’s Decision Manager? 

What currencies are available on Chat 2 Pay?

How does billing and settlement work with Chat 2 Pay?

How does reversals, refunds and chargebacks work?

How does Chat 2 Pay compare to a traditional payment gateway?

How do I disable my Chat 2 Pay configuration?

Why can't I see the channel/product I want to link to Chat 2 Pay?

What is the difference between Secure Acceptance and Unified Checkout?

How does the Chat 2 Pay payment link work?

Is my information safe when using Chat 2 Pay?

What is Chat 2 Pay?

What do I need in order to use Chat 2 Pay?

What channels and products can be used with Chat 2 Pay?

Am I able to host the payment page on my domain?

What payment methods are supported by Chat 2 Pay?

Does Chat 2 Pay support 3D Secure?

Why do I need activation keys for Chat 2 Pay?

What phone number (long number, short code) does the SMS text originate from? Is it merchant-specific or location-specific? 

What reports do I have access to?

What are callback notifications?

Can I customize my Chat 2 Pay checkout experience?

How do I manage order details on my Chat 2 Pay payment page?

Can I test my Chat 2 Pay integration?

How many Chat 2 Pay configurations can I have?

What payment gateways are supported by Chat 2 Pay?

What is a merchant descriptor?

How can I use Chat 2 Pay?

What is meant by the Chat 2 Pay billing type?

What is a Chat 2 Pay Sandbox Configuration?