How do I set up an outbound campaign to my target group?

How do I measure and optimize my outbound SMS campaigns?

How do I personalize a message using a merge field?

How do I add or edit a message template?

What is the dashboard and how does it work?

In which countries do you offer Mobile Network Portability?

What are country-specific SMS regulations?

Australia SMS messaging regulations and restrictions

United States SMS messaging regulations and restrictions

In which countries are alphanumeric Sender ID required?

I maintain my own US short code lease. Why do you need my lease receipt?

What do I need to know about South African short codes?

How can my business validate whether a phone number is enabled as a WhatsApp user?

What are the eligibility requirements for a WhatsApp Business account?

How does WhatsApp for Business work?

What is the maximum size for the various media message types which a business can receive on WhatsApp?

What is the difference between the WhatsApp Business API and the WhatsApp Business app?

Can my business send non-transactional messages to customers on WhatsApp?

How will my customers know that it’s my business talking to them via WhatsApp?

How do I test my WhatsApp Business integration?

How do I acquire a verified green tick for my WhatsApp Business Account?

What are non-transactional WhatsApp template messages?

What are the messaging throughput limits for 10DLC Campaigns?

What are the fees associated with A2P 10DLC service registration?

How do I enter the correct tax ID?

What is a Trust Score and how is it calculated?

How long does it take to register a 10DLC number?a

How can I opt out from Clickatell communication?

I didn't get my account activation email?

Where do I set up my account information?

How can I close my Clickatell account?

How can I invite users to my Clickatell account?

Can I get a refund?

Where do I set up my billing information?

What is my billing currency and can I change it?

How do I set up my payment method?

Where can I view my invoices?

Can Chat 2 Pay be used for bookings as well as prepaid transactions?

Why complete transactions via a chat app and not on the phone?

What is Chat 2 Pay?

How do I initiate the payment as the merchant?

Does Chat 2 Pay support CyberSource’s Decision Manager? 

How will Chat Desk benefit my customers?

What is Chat Desk?

How long will it take before agent seats are active on my account after successful payment?

Where can I see recent completed chats or a chat that ended unexpectedly?

Where can I see the chat history of a customer in Chat Desk?

How do I publish my flows?

How can I obscure sensitive data captured in Chat Flow?

What is Chat Flow?

What channels are supported on Chat Flow?

How do I sign up for a Chat Flow account?

Will my account information be migrated automatically to the new portal?

What is My Workspace?

Is there any functionality or information that will not be available on the new portal?

How do I log in to the new portal if I’m an existing user?

Will my old portal credentials function without having to create new credentials?

Can I switch back to the old portal?

Can I choose to remain on the old portal?

Do I have to sign up for the new portal?

Can I change my email ID?

Can I change my password?

As a CMNext or Developer Central user, how does the new portal affect access to my account?

Where can I get more help or information about the new portal?

How can I access the technical documentation?

Will my account details such as payment methods, automatic top-ups and current balance be carried over to the new portal?

Why should I use the new portal?

Can I invite my team members or colleagues to join my portal account?

What are the different roles that I can invite a user for?

Can I remove or modify existing users in my account?

Is there a limit on the number of users I can add to my account?

What character sets do you support?

Do you support Unicode?

What is your policy on user information and privacy?

Where can I find my detailed sent and received message reports?

What do I do if my reports will not load?

How can I save the view that I see on my screen (based on specific filters that I selected)?

How do I export the data displaying on my screen?

How do I set, clear or change my filters?

In which countries do you offer Mobile Network Portability?

What are country-specific SMS regulations?

Australia SMS messaging regulations and restrictions

United States SMS messaging regulations and restrictions

In which countries are alphanumeric Sender ID required?

What is a Trust Score and how is it calculated?

How long does it take to register a 10DLC number?a

What are the different supported Campaign Types and Use Case Categories for 10DLC registration?

How many Brands and Campaigns can I create?

How does A2P 10DLC registration work?

What is a Trust Score and haow is it calculated?

What is 10DLC?

Find out how to get a long number from Clickatell and where you find it in your account.

Can I use a short code to send messages to other countries?

How does the Clickatell SMS Gateway work?

What does it mean when a message has been ‘delivered to gateway’?

Why do some characters use up two spaces?

What is the maximum length of an SMS?

Why am I not receiving my test SMS messages?

How much will a failed message cost me?

How do I apply for a short code?

How do I pay or renew my short code, long number or other Clickatell subscriptions?

How long will it take for my short code application to be approved?

What is a short code?

How does the Clickatell SMS Gateway work?

What does it mean when a message has been ‘delivered to gateway’?

Why do some characters use up two spaces?

What is the maximum length of an SMS?

Why am I not receiving my test SMS messages?

I maintain my own US short code lease. Why do you need my lease receipt?

How do I apply for a short code?

How do I pay or renew my short code, long number or other Clickatell subscriptions?

How long will it take for my short code application to be approved?

What is a short code?

How much does it cost to buy a USSD service code?

What is the difference between a dedicated, semi-dedicated and shared USSD service code?

How do I acquire a USSD service code?

How do I pay for my USSD service code?

What can cause my USSD service code request to be delayed?

Can I invite visitors to chat when they are on my website?

Which browsers does Touch Web Chat support?

Can I choose which visitors see the Touch Web Chat on my website?

Is the Web Chat window customizable?

How can I add Web Chat to my website?

How does this QR code differ from the ones I already generate in my development environment?

What is the best format to use to preserve the print quality of the QR code?

Can the QR code be customized for the brand?

What happens when a user scans a QR code after it has been deleted?

Can I setup a pre-filled message for my QR code?

What are WhatsApp template messages?

What different types of business conversations are available in WhatsApp?

Are WhatsApp Business messages end-to-end encrypted?

What is the maximum size media message which a business can send via WhatsApp?

What is a Highly Structured Message (HSM) and how do I use it with my WhatsApp integration?