Where do I set up my billing information?
What is my billing currency and can I change it?
How do I set up my payment method?
Where can I view my invoices?
Why do I need to set up my billing information before publishing an integration or purchasing from Clickatell?View all questions
What costs are involved in using Campaign Manager?
How do I upload my contact list?
How do I add a campaign group and what is it used for?
What is the scheduled SMS calendar?
How do I change my time zone?View all questions
What phone number (long number, short code) does the SMS text originate from? Is it merchant-specific or location-specific?
How long does it take to set up Chat 2 Pay?
Does Chat 2 Pay support Cybersource’s Decision Manager?
Does the Chat 2 Pay payment link expire?
How can I use Chat 2 Pay?View all questions
Can I set up automated response messages?
What type of reporting is available on Chat Desk?
Which channels are supported on Chat Desk?
What is Chat Desk?
How long will it take before agent seats are active on my account after successful payment?View all questions
What channels are supported on Chat Flow?
How do I sign up for a Chat Flow account?
Am I limited to a specific number of users that can access Chat Flow?
Do we store data in Chat Flow?
How do I direct users to an external website from within a workflow?View all questions
How can I close my Clickatell account?
Why am I unable to register with my email address?
I forgot my password and can't log in. How do I reset it?
Is there a limit to how many users I can invite to my Clickatell account?
How can I opt out from Clickatell communication?View all questions
Where do I configure my Identity Provider (IDP) in Clickatell?
What are scopes and grants?
How do I add more Identity Providers (IDPs) to my OAuth Node?
Where do I get my Identity Provider (IDP) credentials?
How does the "Logout" feature work?View all questions
Where can I find my API ID and API Key?
Do you support Unicode?
What character sets do you support?
How do I verify whether my server supports TLS1.2?View all questions
What is Marketplace Chat Templates?
What other value-added services come with the Marketplace product?
What is Clickatell Marketplace?
What costs are involved with Marketplace?
What reporting is available for Marketplace?View all questions
What is your policy on user information and privacy?View all questions
What reporting is available for the WhatsApp Business Platform?
What reporting is available for the SMS channel?
What are the key indicator widgets for the messaging activity overview page and how do they work?
What are the key indicator widgets for the message spend overview page and how do they work?
For what date range is the reporting on my overview page based?View all questions
Kazakhstan SMS messaging regulations and restrictions
What are the guidelines for two-way messaging in the United Kingdom?
What are country-specific SMS regulations?
Zimbabwe SMS messaging regulations and restrictions
Canada SMS messaging regulations and restrictionsView all questions
What are the typical MNO costs that can be occurred in a USSD session?
Can I add additional extensions to my USSD service code?
What is the maximum number of characters allowed for USSD?
What is Clickatell’s billing process for USSD sessions?
How do I pay for USSD sessions?View all questions
What is the maximum size for media messages that a business can receive on WhatsApp?
How do I create a WhatsApp message template for approval?
What is the price to send or receive a message on my WhatsApp Business Account?
What are the eligibility requirements for a WhatsApp Business account?
How can my business validate whether a phone number is enabled as a WhatsApp user?View all questions
SMS and two-way channels, automation, call center integration, payments – do it all with Clickatell’s Chat Commerce platform.