Where do I set up my billing information?

What is my billing currency and can I change it?

How do I set up my payment method?

Where can I view my invoices?

Why do I need to set up my billing information before publishing an integration or purchasing from Clickatell?

What costs are involved in using Campaign Manager?

How do I upload my contact list?

How do I add a campaign group and what is it used for?

What is the scheduled SMS calendar?

How do I change my time zone?

What phone number (long number, short code) does the SMS text originate from? Is it merchant-specific or location-specific? 

How long does it take to set up Chat 2 Pay? 

Does Chat 2 Pay support Cybersource’s Decision Manager? 

Does the Chat 2 Pay payment link expire?

How can I use Chat 2 Pay?

How long will it take before agent seats are active on my account after successful payment?

Where can I see recent completed chats or a chat that ended unexpectedly?

Where can I see the chat history of a customer in Chat Desk?

How do I transfer a chat to another agent? 

How do I change my agent status to available/unavailable in Chat Desk?

What channels are supported on Chat Flow?

How do I sign up for a Chat Flow account?

Am I limited to a specific number of users that can access Chat Flow?

Do we store data in Chat Flow?

How do I direct users to an external website from within a workflow?

How can I close my Clickatell account?

Why am I unable to register with my email address?

I forgot my password and can't log in. How do I reset it?

Is there a limit to how many users I can invite to my Clickatell account?

How can I opt out from Clickatell communication?

Where do I configure my Identity Provider (IDP) in Clickatell?

What are scopes and grants?

How do I add more Identity Providers (IDPs) to my OAuth Node?

Where do I get my Identity Provider (IDP) credentials?

How does the "Logout" feature work?

Where can I find my API ID and API Key?

Do you support Unicode?

What character sets do you support?

How do I verify whether my server supports TLS1.2?

What is Marketplace Chat Templates?

What other value-added services come with the Marketplace product?

What is Clickatell Marketplace?

What costs are involved with Marketplace?

What reporting is available for Marketplace?

What is your policy on user information and privacy?

What reporting is available for the WhatsApp Business Platform?

What reporting is available for the SMS channel?

What are the key indicator widgets for the messaging activity overview page and how do they work?

What are the key indicator widgets for the message spend overview page and how do they work?

For what date range is the reporting on my overview page based?

Kazakhstan SMS messaging regulations and restrictions

What are the guidelines for two-way messaging in the United Kingdom?

What are country-specific SMS regulations?

Zimbabwe SMS messaging regulations and restrictions

Canada SMS messaging regulations and restrictions

What are the typical MNO costs that can be occurred in a USSD session?

Can I add additional extensions to my USSD service code?

What is the maximum number of characters allowed for USSD?

What is Clickatell’s billing process for USSD sessions?

How do I pay for USSD sessions?

What is the maximum size for media messages that a business can receive on WhatsApp?

How do I create a WhatsApp message template for approval?

What is the price to send or receive a message on my WhatsApp Business Account?

What are the eligibility requirements for a WhatsApp Business account?

How can my business validate whether a phone number is enabled as a WhatsApp user?