RETAIL

Drive customer ​engagement and ​accelerate sales​

Reach your customers with a more ​convenient shopping experience,​ all within the messaging channels they ​use every day.​

Drive customer ​engagement and ​accelerate sales​

Deliver a complete omnichannel shopping experience

Clickatell enables you to create an omnichannel retail experience that delivers bottom-line value. From simple SMS to advanced messaging across chat apps such as WhatsApp, our platform provides a complete commerce solution.

STOREFRONT
Automate customer interactions

Use a retail chatbot to quickly respond to your customers when they text your business, scan a QR code, or click a button on your website or app.

Automate customer interactions
ORDER UPDATES
Keep customers informed

Allow your customers to opt-in at checkout, and send them order and payment confirmation, tracking information and delivery status, all through simple messaging.​

Keep customers informed
CART ABANDONMENT
Reactivate stalled purchases

Send customers a message reminding them that they still have items in their cart. Present a link to pay with discount and incentivize them to complete their purchase. 

Reactivate stalled purchases
PROMOTIONS
Engage with relevant promotions

When a new product becomes available, or a product comes back in stock, reach out to your customers to let them know, with incentives to buy right there and then. 

Engage with relevant promotions
LOYALTY PROGRAMS 
Increase customer retention

Drive more revenue from existing customers, by onboarding them to your loyalty program. Deliver their first special offer with a payment link from Chat 2 Pay. 

Increase customer retention
Retail messaging and chat use case guide.

Messaging and Chat Use Case Guide for Retail

Discover the benefits of better engagement and explore the essentials of a successful retail and ecommerce customer journey in this retail use case guide.  

Read Guide

Why are leading retailers going omnichannel?​

Personalization

Push the boundaries of global commerce by leveraging personalized messaging interactions, a convenient buyer journey, and the power of immersive shopping experiences. Add a personal touch and watch your customer engagement, loyalty, and relationships skyrocket.

Automation

Put your product information, order notifications, chat purchasing experiences, and payments on autopilot without compromising superior customer service. Make customer interactions go further with proactive communications and automation.​​

Contact-Free Payments

Make it easier to seal the deal for your customers with convenient in-chat purchasing, instant customer support for product information, curbside pick-ups, and secure, real-time transactions. Take advantage of contactless commerce and never let a sale slip away again.

Self-Service and Assisted Agents

Boost your sales and engagement while relieving your agents with the force of high-quality, automated service within chat. This allows your team to reduce repetitive inquiries, optimize their focus on revenue-boosting strategies, and scale your business better than ever before.

We are here to help. Get in touch to find out more

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See how to best approach this powerful medium for engaging and transacting with mobile-first customers.