Allow your customers to opt-in at checkout, and send them booking confirmation, and Day of Ops messaging, such as check-in notifications, digital boarding passes, flight status updates, gate changes, baggage pickup, seat upgrades, etc.
Use a travel chatbot to quickly respond to your customers when they text your business, scan a QR code, or click a button on your website or app.
Send customers a message reminding them that they still have items in their cart. Present a link to pay and incentivize them to complete their purchase.
Reach out to your customers and allow them to take advantage of last-minute special offers to their favorite destinations, including incentives to buy right there and then.
Determine how well your products or services meet customer expectations. One of the most important indicators of purchase intentions and customer loyalty, establishing customer satisfaction helps predict business growth and revenue, while preventing customer churn.