Chat Self-Service

Free customers to support themselves

Chat self-service lets your customers help themselves. Customers find you in their favorite chat app. Using keywords and menus they complete tasks and inquiries. No frustration. No friction. Perfect for airlines, utilities and media companies, chat self-service makes support instant.

Service in the chat economy

Instant help
Instant help

Your customers complete high-frequency tasks for themselves in seconds.

Frictionless convenience
Frictionless convenience

Customers don’t have to visit a website, call or download and open a branded app.

Lower-cost engagement
Lower-cost engagement

Automation drives chat self-service, keeping costs low.

Fast roll-out

The low-code Clickatell solution connects to your
existing processes easily. Your developers use
intuitive APIs to activate chat self-service on
WhatsApp and other chat channels.

Use Cases

Put self-service power into the hands of customers

Airline

Utility

Smartphone text chat

Check mileage balance

Mary’s hairdresser asks if she has any trips planned.

Mary says she’s been thinking about Hawaii, so she uses chat self-service to check her status. Answer: yes.

They talk beach fun for the rest of the appointment.

eCommerce support chat

Outage info

With his power out in a storm, Juan can’t use his desktop to contact his electric utility. But he doesn’t have to call—and hassle with a phone tree—for outage info.

Juan turns to chat self-service on WhatsApp to learn more.

He gets an estimate of when power will return, and asks for update notifications via WhatsApp.

Banking chat

Outage info

With his power out in a storm, Juan can’t use his desktop to contact his electric utility. But he doesn’t have to call—and hassle with a phone tree—for outage info.

Juan turns to chat self-service on WhatsApp to learn more.

He gets an estimate of when power will return, and asks for update notifications via WhatsApp.

Get on the path to chat self-service

Tell us your vision for chat self-service

Clients who trust in us

  • IMDB Logo
  • WhatsApp for Business
  • Citrix for Business
  • Spur Company Logo
  • Ikea logo
  • Ericsson logo
  • Target logo
  • XpoLogistics logo
  • First Bank logo
  • GT Bank logo
  • UBA Bank logo
  • Absa Bank logo