TELECOMMUNICATIONS

Keep customers connected in WhatsApp

Transform customer interactions into dynamic, engaging conversations in the messaging channel your customers love and use every day. 

Keep customers connected in WhatsApp

The perfect channel for convenient customer comms and service delivery

WhatsApp is the most convenient way for MNOs, ISPs, and other telecoms providers to stay connected with their customers. Deliver real-time engagement coupled with deep integration to business systems to enable sophisticated user journeys and rich, effective automation.

Engagement

Engagement

Redefine customer engagement through relevant, personalized, timely communication, delivering rich services in a familiar channel.

Convenience

Convenience

Offer convenient digital experiences via an intuitive interface, improving customer satisfaction and streamlining business processes.

Support

Support

Provide meaningful 24/7 troubleshooting & customer support – either through self-service, or with help from live agents in real-time.

Stand out with a better CX in a more convenient channel

Customers want to stay connected. Make it easier by offering a convenient solution, from onboarding to recharging, upgrades to troubleshooting, Clickatell enables MNOs, ISPs, and other telecoms providers to deliver great digital experiences for better engagement and customer satisfaction.

Service Coverage
Stay Connected Everywhere

Enable customers to easily check and understand the service coverage in their area by dropping a location pin. Help them make informed decisions about their connectivity options.

Stay Connected Everywhere
Customer Onboarding
Seamless Start to Endless Possibilities

Simplify the customer onboarding process with automated, interactive chat solutions. Guide new customers through setting up their accounts and understanding their services, making the start of their journey with you as smooth as possible.

Seamless Start to Endless Possibilities
Contract Upgrades
Make the Upgrade Process Effortless

Facilitate easy upgrades through chat! Personalize the experience with recommendations of the best new features and plans. Enable customers to upgrade their contracts anytime, anywhere, without the need for a service visit or phone call.

Make the Upgrade Process Effortless
Recharge Products
Instant Recharge, Anytime, Anywhere

Provide the most hassle-free way for customers to recharge data and airtime. Through intuitive chat interfaces, customers can select, pay, and receive confirmation of their top-ups in just a few taps, ensuring they are always connected.

Instant Recharge, Anytime, Anywhere
Troubleshooting and Support
Real-Time Resolution

Offer real-time troubleshooting and customer support through automated chat exchanges. Help customers identify and resolve common issue, and seamlessly escalate more complex problems to live agents without delay, enhancing customer satisfaction and loyalty.

Real-Time Resolution

SCAN TO EXPERIENCE

See Clickatell in Action

Scan the QR code to launch a live demo on WhatsApp and see how we're transforming telecommunications.

Chat Commerce enables telecom providers to engage customers in ways that are:

Personalized

Personalized

Enable meaningful customer communication, personalized and tailored to individual customer preferences, and see improvements in customer engagement.

Interactive

Interactive

Two-way conversations allow customers to ask questions, request information, view and manage their contracts, and even make seamless purchases.

Secure

Secure

Our platform is compliant with global security and privacy regulations to enable rich experiences while keeping your business and your customers safe.

Automated

Automated

Simplify many processes that previously required manual intervention. Deep integration to the business back-end helps streamline operations and reduce costs.

Blog

Transforming Telecoms with Customer Experience

See how the telecommunication industry is harnessing the power of mobile messaging  to increase brand affinity, foster loyalty, and drive repeat business.

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Blog

Why the Telecom Industry Needs Clickatell and the Power of Smart Chat Solutions

The telecommunication industry is transforming to meet the demands of today’s digital-savvy customers. Clickatell’s smart chat solutions offers MNOs, ISPs and other other telecom providers a competitive edge. This blog explores how Clickatell enables them to thrive in an evolving industry.

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Telecoms

More to Read

See how to best approach this powerful medium for engaging and transacting with mobile-first customers.