Only 3% of customers enjoy using interactive voice response (IVR)
Poor customer experiences cost businesses with $75 billion each year
81% of businesses compete purely on the basis of customer experience
Powering chat commerce for forward-thinking global brands.
We lead the transformation of digital commerce and customer engagement through mobile.
As a leading provider of chat commerce for global banks and telecommunications companies, we give global consumer brands the power to reach over 90 percent of the world’s population through mobile messaging and chat.
We help brands stay relevant in a changing digital world with mobile engagement and payments on the world’s leading social chat platforms. Our deployments show positive ROI in as little as 12 months.
Enhance customer experience and build loyalty.
Interact with customers where they are—within chat apps
Enhance convenient service and support
Build your customer trust and drive up your NPS score
Enable chat commerce: financial transactions in chat
Great customer experience is a win for businesses and customers.
A business's ability to connect and transact directly on a messaging platform is a disruptive technology that adds great value for both customers and brands, unlike today's typical customer experience. Clickatell powers the convenience of chat commerce, enabling companies to drive additional consumer touch points, establish impactful relationships with clients, and facilitate seamless transactions that provide tremendous value for both parties.
Advance customer experience and drive revenue with chat commerce.
Advance and personalize the customer experience. Deliver higher customer satisfaction and retention, increased sales, improved business efficiencies, and reduced operating costs with our chat platforms.
Connect
Provide customers with real-time priority notifications, time-sensitive alerts and one-time pins. And, use inbound messaging to engage in fully supported customer communications. Our cloud-hosted multi-channel SaaS messaging platform supports SMS and WhatsApp.
Interact
Engage and converse with customers within their preferred chat application, such as WhatsApp with our cloud-hosted workflow automation platform. AI chatbots, automation, and human-in-the-loop technologies create a one-of-a-kind customer experience solution. With Interact, you can begin phasing out traditional voice-based contact centers while building consumer trust, reducing business costs, and enhancing support and customer satisfaction.
Transact
Enable your large enterprise or financial institution to offer mobile payments and distribute digital goods and services through the world’s most popular messaging and chat platforms with our private, cloud-hosted payments and distribution platform.
We deliver 1:1 interactions at global scale.
366 million
We process 366 million $1 micropayments per year for a large African financial institution.
10 billion messages
Our Connect platform powers and delivers up to 10 billion messages per year.
75 banks
We power messaging for 75 banks and credit unions across the US.
The Clickatell advantage
We are an innovator focused on mobile commerce enablement and a technology company providing chat commerce to large consumer brands and e-commerce businesses. We take your business to where your customers are—on chat and mobile—with an easy to implement enterprise-grade chat commerce enablement platform. Our products and services exist because we believe your customers deserve the easy-to-use, friction free, on-demand, digital commerce experiences we deliver.
Join the Chat Commerce movement
First-ever chat banking deployment
Our solution helped a multinational, diversified financial services group enable chat banking for its facilities, support and transactions. Absa was also the first bank to utilize chat banking via WhatsApp.
First-ever telco chat commerce deployment
We enabled chat commerce for Africa’s most successful telco, allowing customers to view balances and purchase data and airtime through chat. Customer adoption of this chat solution quickly grew 30% month-over-month and we are continuing to evolve our support and customer experience features to include more self-service options.