Secure, contact-free payments in the chat channel with Clickatell’s Chat 2 Pay
Empower your customers to pay for products and services via chat messaging, a channel they have come to love, trust and use every day
Clickatell’s Chat 2 Pay lets you deliver a new way to accept payments from your customers, by using chat messaging rather than having them disclose credit card details over the phone or having to use a point-of-sale device. Offer a safer, more convenient way to make payments, by providing secure, contact-free checkout from right within the chat apps your customers already enjoy using.
A payment request is triggered by the call center agent from the order management system (OMS) and sent to the customer as a link.
The customer receives the secure link via SMS or WhatsApp. Clicking the link directs them to a fully-hosted, responsive checkout page.
The customer fills in their payment details, and submits payment, receiving confirmation of their order and a receipt, also via chat.
Improve the customer experience
Offer innovative, intuitive and highly convenient ways for customers to make call center payments.
Streamline the checkout experience
Make it easier and more convenient for your customers to pay for your goods and services.
Reduce the cost to your business
Drive customer adoption of chat messaging as a lower-cost, more efficient channel for future interactions.
Lower complexity of implementation
Start selling immediately with orchestration APIs and a secure, fully-hosted checkout page that handles the payment process.
Track every step of the payment
Solution includes an agent dashboard that displays the status of the payment (e.g. link sent, payment success or error, etc).
Increase customer confidence
Integration to a trusted, reliable payment processing platform (offering both Secure Acceptance and Unified Commerce)
Chat has gone mainstream. Consumers can now find goods and services, make purchases, track orders, and resolve issues with a simple text or chat message. Using chat in commerce has been shown to achieve better outcomes for your business while delivering improved experiences for your customers: