Payments in Messaging

Send a link, get paid

A convenient way to accept payments from your customers in their favorite messaging channels.

Send a link, get paid

Chat commerce brought to life

Offer safer and more convenient payment experiences delivered by a simple message. Provide secure, contact-free checkout in channels your customers trust and use every day. Chat 2 Pay performs all the complex orchestration required to securely pass information between your business, your customer, and the payment provider, to make payment acceptance in chat a reality.

Why use Chat 2 Pay?

Improve the customer experience

Improve the customer experience

with a new way for your customers to shop on a channel they know and love.

Reduce cost of business

Reduce cost of business

while increasing sales with payment acceptance on trusted channels.

Deliver convenient, contact-free checkout experience

Deliver convenient, contact-free checkout experience

as part of an effective omnichannel communication strategy.

How does it work?

  • 1

    A payment request is triggered by your business and is sent to the customer as a link in an SMS or WhatsApp message.

  • 2

    The customer receives the link and clicks on it, directing them to a secure checkout page, powered by Cybersource.

  • 3

    The customer fills in their payment details and submits, receiving confirmation of their order as well as the receipt, also delivered in a message.

Sell to your customers on trusted messaging channels they use everyday

Using this feature

Your business can implement Chat 2 Pay in different ways, depending on the source of the payment request.

Chatbot Messaging

Build automated payment experiences into your customer service and support bot on SMS and WhatsApp, using the new Chat 2 Pay node in our powerful workflow builder.

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Live Agent Messaging

Enable your customer support or service agents to send the payment request while messaging with your customers in real-time on our messaging helpdesk.

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Salesforce Order Management Integration

Our integration to the Salesforce OMS allows customers pay for orders placed with a live customer support agent, without the hassle of having to read card details out loud.

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Enterprise-Grade APIs

The payment request is triggered programmatically from your mobile or web application, using a direct API integration into the Chat 2 Pay APIs.

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Clickatell's Chat Commerce Platform delivers the payment processing capabilities.

Accept payments worldwide

Payment methods customers prefer

Integrated fraud and security services

PCI DSS payment environment

Use another payment provider? Let us know who you would like us to support here.

We're here to help. Get in touch to find out more.


More to explore

See how to best approach this powerful medium for engaging and transacting with mobile-first customers.