Chat Commerce brought to life

Clickatell’s Chat 2 Pay lets you deliver a new way to accept payments from your customers, by using chat messaging rather than having them disclose credit card details over the phone or having to use a point-of-sale device. Offer a safer, more convenient way to make payments, by providing secure, contact-free checkout from right within the chat apps your customers already enjoy using.

How does Chat 2 Pay work?

  • 1

    A payment request is triggered by the call center agent from the order management system (OMS) and sent to the customer as a link.

  • 2

    The customer receives the secure link via SMS or WhatsApp. Clicking the link directs them to a fully-hosted, responsive checkout page.

  • 3

    The customer fills in their payment details, and submits payment, receiving confirmation of their order and a receipt, also via chat.

We're here to help. Get in touch to find out more.

Benefits of Chat 2 Pay

Improve the customer experience

Offer innovative, intuitive and highly convenient ways for customers to make call center payments.

Streamline the checkout experience

Make it easier and more convenient for your customers to pay for your goods and services.

Reduce the cost to your business

Drive customer adoption of chat messaging as a lower-cost, more efficient channel for future interactions.

Lower complexity of implementation

Start selling immediately with orchestration APIs and a secure, fully-hosted checkout page that handles the payment process.

Track every step of the payment

Solution includes an agent dashboard that displays the status of the payment (e.g. link sent, payment success or error, etc).

Increase customer confidence

Integration to a trusted, reliable payment processing platform (offering both Secure Acceptance and Unified Commerce)

The value of Chat Commerce

Chat has gone mainstream. Consumers can now find goods and services, make purchases, track orders, and resolve issues with a simple text or chat message. Using chat in commerce has been shown to achieve better outcomes for your business while delivering improved experiences for your customers:

Higher customer
engagement

Improved customer
satisfaction

More efficient
processes

Lower operational
costs

INFOGRAPHIC

Give your customers what they want: the ability to transact in chat.

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