INSURANCE

Premium customer experiences in WhatsApp

Your customers are covered with convenient, digital experiences in the messaging channel they love and use every day.

Deliver insurance outside the mobile app

In the era of digital transformation, WhatsApp is emerging as a way for insurers to offer a seamless, secure, and efficient customer experience that makes insurance products more accessible and convenient, by delivering app-like features outside of a mobile app.

Engagement

Redefine customer engagement through relevant, personalized timely communication, and offer rich services and functionality in a familiar channel without having to download another app.

Convenience

Offer convenient digital experiences, via an intuitive interface, streamlining or fully automating steps in your processes and make insurance easy. Let customers submit claims and keep them updated regarding status.

Support

Provide meaningful 24/7 customer support – either through self-service interactions with digital assistants, or with live agents in real-time. Be available to your customers when they need you.

Stand out with a better CX in a more convenient channel

Customers dealing with insurance are already overwhelmed. Make it easier by offering a convenient solution, from quotes to claims to self-service and live support in the same channel. Clickatell enables insurers to deliver great, interactive digital experiences for better engagement and customer satisfaction.

Get a Quote

Instant, customized insurance estimates

Deliver obligation-free real-time insurance quotes, tailored to customer needs. A first step that starts a conversation, giving peace of mind, with no commitment required.

Policy Management

Instant, customized insurance estimates

Deliver obligation-free real-time insurance quotes, tailored to customer needs. A first step that starts a conversation, giving peace of mind, with no commitment required.

Process Claims

Fast, transparent claims resolution

File claims effortlessly and track them in real-time. Our streamlined claims process ensures you know exactly what’s happening every step of the way, reducing stress and bringing faster resolutions.

Purchase Products

Securing the future, growing the portfolio

Let customers browse and buy insurance products, right in channel. From health to car to home, provide access and information to enable informed decisions and drive cross-sell and upsell.

Customer Support

Help is just a WhatsApp away

Give customers access to your support team directly in WhatsApp, making 24/7 customer service never more than a message away. Deliver self-service help anytime, anywhere, supported by human agents in the same channel.

Chat Commerce enables Insurers to engage customers in ways that are:

Personalized

Meaningful communication, tailored to individual customer preferences, to improve customer engagement.

Interactive

Two-way conversations allow customers to ask questions, request information, view and manage their policies, and even submit claims inchannel.

Secure

Our platform is compliant with global security and privacy regulations to enable rich insurance experiences while keeping your business and your customers safe.

Automated

Simplify many processes that previously required manual intervention. Deep integration to the business back-end helps streamline operations and reduce costs.

We are here to help. Get in touch to find out more.

White Paper

Consumers Want to Bank in Chat

With more and more consumers turning to chat to conduct business, what does this mean for organizations looking to grow younger customer segments and reduce service costs?

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Insurance

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