Chat Desk

Support your customers in mobile or web chat.

Enable your customers to get immediate answers from a live agent through whatever channel they choose—online web chat or mobile chat apps like WhatsApp or Facebook Messenger.

A complete end-to-end chat solution, Clickatell Chat Desk enables live agents to communicate with customers over popular chat platforms and web chat, tracking tickets and chat histories. Chat Desk also makes it possible to:

  • Communicate and engage with your customers in the way they prefer.
  • Conveniently and efficiently support customer inquiries faster via live agents.
  • Enable agents to have multiple conversations at once.
  • Monitor agents’ productivity and performance metrics.
  • Develop deeper customer insights by tracking chat volumes and call frequencies, and identifying primary areas of customer assistance.

Provide fast, anytime, anywhere service while reducing operational costs.

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Increase customer engagement

Reach and support more customers in an interactive manner.

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Improve customer experiences

Resolve customer inquiries faster by enabling customers to communicate with live agents over chat.

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Reduce call center volumes

Decrease the number of incoming calls and email inquiries by supporting customers effectively and efficiently on WhatsApp and web chat.

Use Cases

Conversation management

Manage conversations with a built-in agent management tool.

User management

Manage user roles and privileges across all Clickatell platforms.

Agent management

Manage agent capacity, departmental groupings, and routing requirements.

Supervisor management

Monitor real-time agent activity, and locate outstanding and historical customer tickets.

Support your customers on their favorite mobile chat apps.

Get more ways to support, engage, and converse with customers.

  • Chat with WhatsApp and other popular mobile chat platforms.
  • Incorporate SMS messaging into the support workflow.
  • Get two-way media support (PDF, Microsoft docs, images, videos, voice notes).
  • Converse over web chat.
  • Use location sharing (WhatsApp channel).

Manage, track, and deliver seamless and secure support.

  • Integrate with existing CRM systems.
  • Manage live chat preferences.
  • Retrieve trouble tickets and chat histories.
  • Get real-time dashboard reporting.
  • Use one-time pin activation for added security.

Let your customers reach you over their favorite chat app.

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