Increase customer engagement
Reach and support more customers in an interactive manner.
Enable your customers to get immediate answers from a live agent through whatever channel they choose—online web chat or mobile chat apps like WhatsApp or Facebook Messenger.
A complete end-to-end chat solution, Clickatell Chat Desk enables live agents to communicate with customers over popular chat platforms and web chat, tracking tickets and chat histories. Chat Desk also makes it possible to:
Reach and support more customers in an interactive manner.
Resolve customer inquiries faster by enabling customers to communicate with live agents over chat.
Decrease the number of incoming calls and email inquiries by supporting customers effectively and efficiently on WhatsApp and web chat.
Manage conversations with a built-in agent management tool.
Manage user roles and privileges across all Clickatell platforms.
Manage agent capacity, departmental groupings, and routing requirements.
Monitor real-time agent activity, and locate outstanding and historical customer tickets.
Learn what Chat Desk can do for your business and customers