The Chat Commerce Platform

Connect, interact and transact with your customers with ease

Serve the customer, anywhere, at any time, by delivering your products and services in mobile messaging channels they love and use every day.

Connect, interact and transact with your customers with ease
Connect

Connect

Connect is trusted by businesses worldwide to reach their customers quickly and reliably with mobile messaging.

Connect

Interact

Interact

Experience the power of automated messaging and live agent support on mobile channels to create deep engagement with your customers.

Interact

Transact

Transact

With Transact, businesses can easily accept secure payments in messaging channels, without the need for any coding.

Transact

Powering Chat Commerce Experiences

The Clickatell Chat Commerce Platform provides deeper customer engagement through rich, mobile messaging experiences, delivered globally, reliably, and at scale.

Global Messaging
Reach and scale

Real-time communication with customers around the world, across multiple messaging channels, reliably and at scale, via a single integration. Send OTPs, notifications, alerts, updates, campaigns, promotions, reminders, confirmations, and other outgoing messaging campaigns. Includes campaign scheduling, opt-out management, auto-replies, and other useful capabilities. 

Reach and scale
Automated Messaging
Engagement and automation

Build powerful, conversational messaging experiences with a sophisticated low-code workflow builder for rich customer engagement. Connect these workflows to your business backend and help customers help themselves through innovative, app-like interactions, while enabling your business to achieve digital transformation goals with minimal effort. Rich integration capabilities extend the functionality of messaging channels, while supporting applications and processes already in use by your business. 

Engagement and automation
Live Agent Messaging
The human touch

Provide effective customer service and support with a real person, in real time through 1:1 text messaging with a cloud-hosted contact center, accessible from anywhere. Deflect traffic from the call center, and from automated messaging engagements, to live agent messaging, with a cost-effective way to resolve customer queries quickly and effectively. Integration to 3rd party software means minimal disruption of existing business processes. 

The human touch
Payments in Messaging
Send a link, get paid!

A convenient, secure way for the customer to pay, in messaging channels known for high open and engagement rates. Make sales directly in messaging channels without having to write a single line of code, sending payment requests by automated workflow, in a live agent session, or from your OMS. Deliver intuitive digital commerce experiences built on proprietary account authentication and tokenization to enable secure and frictionless in-channel payments, while reducing your PCI burden. 

Send a link, get paid!
Delight your customers with chat commerce
Improve customer engagement and communications with the Chat Commerce Platform. Here are some of the benefits:
Icon

REACH every customer

Grow your customer communication strategy with robust, enterprise-grade infrastructure to reach almost everyone on the planet who has a mobile phone.

Icon

DELIVER rich engagement

Go beyond send-and-forget notifications, and instead deliver helpful, relevant, actionable messaging experiences across multiple channels.

Icon

IMPROVE business efficiencies

Use mobile messaging to automate repetitive, manual processes while delivering sophisticated customer self-service experiences, helping reduce cost.

Icon

DRIVE sales & revenue

Use mobile messaging to improve sales and marketing efforts by monetizing these communication channels.

Image

Clickatell | Helping FlySafair Transform its Digital Experience for Travelers

FlySafair uses the Clickatell Chat Commerce Platform to deliver a complete traveler experience within WhatsApp, the most popular chat channel in the world.

Case Study - Flysafair

LATEST CONTENT

More to explore

See how to best approach this powerful medium for engaging and transacting with mobile-first customers.

The world is waiting to hear from you

Why not start the conversation with the Clickatell Platform?