Real-time communication with customers around the world, across multiple messaging channels, reliably and at scale, via a single integration. Send OTPs, notifications, alerts, updates, campaigns, promotions, reminders, confirmations, and other outgoing messaging campaigns. Includes campaign scheduling, opt-out management, auto-replies, and other useful capabilities.
Build powerful, conversational messaging experiences with a sophisticated low-code workflow builder for rich customer engagement. Connect these workflows to your business backend and help customers help themselves through innovative, app-like interactions, while enabling your business to achieve digital transformation goals with minimal effort. Rich integration capabilities extend the functionality of messaging channels, while supporting applications and processes already in use by your business.
Provide effective customer service and support with a real person, in real time through 1:1 text messaging with a cloud-hosted contact center, accessible from anywhere. Deflect traffic from the call center, and from automated messaging engagements, to live agent messaging, with a cost-effective way to resolve customer queries quickly and effectively. Integration to 3rd party software means minimal disruption of existing business processes.
A convenient, secure way for the customer to pay, in messaging channels known for high open and engagement rates. Make sales directly in messaging channels without having to write a single line of code, sending payment requests by automated workflow, in a live agent session, or from your OMS. Deliver intuitive digital commerce experiences built on proprietary account authentication and tokenization to enable secure and frictionless in-channel payments, while reducing your PCI burden.