INTERACT

Customer engagement, reimagined

Experience the power of automated messaging and live agent support on mobile channels to create deep engagement with your customers. With Interact, you can deliver sophisticated messaging experiences that meet the expectations of today’s mobile-first consumers.

Transform customer support and engagement

Leverage automated workflows and live agent enablement to streamline customer communication, delivering rich, conversational engagement to delight customers on mobile messaging channels that they already use and love.

Mobile Use Cases

Customer service and support
Customer feedback
Call-center deflection
Track and return deliveries
Account creation
Customer onboarding
Bookings
Digital check-in
Loyalty programs

Enable secure payments in messaging

Our PCI-compliant payment system allows businesses to request payment for products and services within messaging channels, making it easier than ever for customers to complete transactions.

Deliver exceptional customer support in real-time

Included as part of Transact, the Chat Desk feature set enables you to provide real-time assistance to your customers with a live agent on mobile messaging channels, ensuring that your customers always have access to a person when automated experiences are no longer sufficient. Call center agents can engage with several customer chats at once, reducing wait times and customer frustration.

Quick implementation with low or no code

With Interact, businesses can streamline their operations and deliver rich customer experiences through powerful automation, orchestration, and integration. Say goodbye to clunky communication processes and hello to sophisticated messaging experiences that engage your customers on their preferred channels. Plus, with helpful live agent support available when needed, you can ensure a seamless and personalized customer journey every time.

Create meaningful customer interactions with mobile messaging

Interact provides the conversational capabilities of the Clickatell Platform, and includes everything offered in Connect as well as additional features and applications that enable rich conversational messaging exchanges through automated app-like messaging experiences, chatbots, menu trees, and live agents.