Chat Commerce

Let your customers engage with you in the way they prefer: over chat.

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A revenue and customer engagement revolution.

Put your brand in the chat apps that your customers love. With chat commerce, today’s mobile-first, mobile-always customers enjoy convenient digital customer support, account management, and transaction services from within chat.

Give customers 24/7 access and the ability to quickly choose support services—without the need to include service agents—by putting support and related services within a chat app.

Enable customers to:

  • Get real-time support and rapid responses to inquiries.

  • Report fraud or ID theft, as well as the ability to turn cards on or off.

  • Find nearby banks or ATMs.

  • Apply for credit cards, loans, and other banking services.

Let customers view and manage their account activities within chat. Give customers immediate access and control over essential banking services and activities.

Enable customers to:

  • View account balances.

  • Retrieve bank statements and tax documents.

  • Stop payments on checks.

  • Add or change overdraft services.

  • Open new accounts.

  • Set up and manage direct deposits.

Sell, distribute, and manage payments for your bank’s digital goods and services within chat to increase customer engagement and spend.

Enable customers to:

  • Make instant payments and purchase mobile data and airtime, digital media subscriptions, and gift cards.

  • Manage digital products and payments, and purchase goods and services from your bank and partners.

Sterling
UBA
Unionbank
Wema Bank
XPOLogistics
Sun International
Ikea
Fujitsu
MTN
Absa
Capitec Bank
Ecobank
Entersekt
FirstBank
First National Bank
GTBank
Hollard
Howler
IMDb
Makro
OldMutal
SA Taxi
Stanbic IBTC Bank
Standard Bank
Sterling
UBA
Unionbank
Wema Bank
XPOLogistics
Sun International
Ikea
Fujitsu
MTN
Absa
Capitec Bank
Ecobank

How Effectively is Your Business Using Chat? Take the Quiz to Find Out!

Engage and transact with more customers via Clickatell chat commerce.

  • Use the mobile chat apps that your customers already prefer and use.

  • Reach a wider audience, growing revenue through commerce while also lowering business costs.

  • Offer anytime, everywhere access to information, services, and goods.

  • Deliver fast and familiar digital customer experiences on chat apps that your customers expect.

  • Automate routine customer-related tasks, offering customer support, account management, and transaction and payment services to your customers.

Chat commerce: Explore the possibilities.

Learn more about chat commerce to engage and transact with your mobile-first customers.

Chat Commerce Trends Report - Holiday Edition

Chat Commerce Trends Report - Holiday Edition

Clickatell is a 2021 CPaaS Representative Vendor in latest Gartner® Research

Clickatell is a 2021 CPaaS Representative Vendor in latest Gartner® Research

Drive Sales with Payments and Transactions in Chat

Drive Sales with Payments and Transactions in Chat

Clickatell | Chat 2 Pay: Easily accept payments via chat

Clickatell | Chat 2 Pay: Easily accept payments via chat

The Evolution of Digital Commerce eBook

The Evolution of Digital Commerce eBook

Clickatell is bringing chat commerce to life at AfricaCom 2018

Clickatell is bringing chat commerce to life at AfricaCom 2018

Offer anytime, everywhere in-chat businesses, open 24/7.

Make banking services available anytime, everywhere

Empower customers with mobile-first and mobile-always experiences.

Lower costs

Use menu-based automation to accelerate tasks and reduce friction for customers.

Increase revenue

Enable partner offerings, such as digital goods, to become available in chat apps.

Improve customer engagement

Instantly interact with your customers in the way they prefer.

Proven chat commerce provider on WhatsApp.

We created the world’s first chat commerce telecom solution—and today have enabled chat commerce for numerous businesses within banking. Fast to implement, Clickatell’s preconfigured chat commerce solution lets you automate customer engagement and commerce activities for mobile-first users on WhatsApp.

Built for the needs of modern businesses and their brands.

Profile and account setup

Chat channel access

Real-time notifications

Fraud detection and authentication

Customer support workflow creation

Distribution of digital products with partners

Transaction facilitation and payment acceptance

Start providing chat commerce: As easy as Hi. Buy. Bye.