Chat Commerce

Mobilize another way to buy

Do business with customers within their favorite chat apps, such as WhatsApp. People no longer need to visit your website, download your app or enter your store. Accessing products — like streaming media, pay-as-you-go data and service upgrades — becomes as easy as Hi. Buy. Bye.

Enable in-chat purchases

Frictionless transactions
Frictionless transactions

Your customers complete high-frequency tasks for themselves in seconds.

Reach more customers
Reach more customers

1.5 billion people use WhatsApp and billions more can access USSD commerce.

Higher revenue
Higher revenue

Your point of sale is an app customers visit multiple times each day.

Elevate the buying experience

As the first-ever enabler of chat banking, Clickatell is
a chat economy pioneer. We make chat commerce
happen with configurable menus and fulfillment
flows. In-chat buying is easy for customers.

Fulfillment is just as easy for you. Overnight, you go
from being just another service provider to joining
your customers’ chat contact lists.

Use Cases

Elevate the buying experience

Make buying from you as delightful as chatting with a friend

Chat commerce for telcos

Airline support chat

As the first-ever enabler of chat banking, Clickatell is a chat economy pioneer. We make chat commerce happen with configurable menus and fulfillment flows. In-chat buying is easy for customers. Fulfillment is just as easy for you. Overnight, you go from being just another service provider to joining your customers’ chat contact lists.

eCommerce support chat

Buying talk time and data

Mom says she’s ready to talk. But Tomas is almost out of talk time.

Within WhatsApp, he buys more time from his service provider. The transaction takes less than a minute.

Banking support chat

Lisa gets her bill from her mobile service provider. Too high, time for a new service provider, she thinks.

Before switching, she looks at her plan options on WhatsApp. She realizes that she’s paying for more time and data than she uses.

She quickly switches to the plan that’s right for her. Lisa saves 20% on her bill, and her provider keeps a (happier) customer.

Love chat apps? So do your customers

Get started with chat commerce

Clients who trust in us

  • IMDB Logo
  • WhatsApp for Business
  • Citrix for Business
  • Spur Company Logo
  • Ikea logo
  • Ericsson logo
  • Target logo
  • XpoLogistics logo
  • First Bank logo
  • GT Bank logo
  • UBA Bank logo
  • Absa Bank logo