Chat Commerce

Let your customers engage with you in the way they prefer: over chat.

A revenue and customer
engagement revolution.

Put your brand in the chat apps that your customers love. With chat commerce, today’s mobile-first, mobile-always customers enjoy convenient digital customer support, account management, and transaction services from within chat.

 

Engage and transact with more customers via Clickatell chat commerce.

  • Use the mobile chat apps that your customers already prefer and use.
  • Reach a wider audience, growing revenue through commerce while also lowering business costs.
  • Offer anytime, everywhere access to information, services, and goods.
  • Deliver fast and familiar digital customer experiences on chat apps that your customers expect.
  • Automate routine customer-related tasks, offering customer support, account management, and transaction and payment services to your customers.

Chat commerce: Explore the possibilities.

Learn more about chat commerce to engage and transact with your mobile-first customers.

Chat banking article

Offer anytime, everywhere in-chat businesses, open 24/7.

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Offer anytime, everywhere customer services

Empower customers with mobile-first and mobile-always experiences that deliver immediate results.

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Lower costs

Reduce incoming calls, inbound emails, and stress on support staff with menu-based automation to accelerate routine tasks and lower customer friction.

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Increase revenue

Enable the purchase of digital goods in chat apps with partners.

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Improve customer engagement

Instantly interact with your customers in the way they prefer: on chat apps.

Proven chat commerce provider on WhatsApp.

We created the world’s first chat commerce telecom solution—and today have enabled chat commerce for numerous businesses within banking. Fast to implement, Clickatell’s preconfigured chat commerce solution lets you automate customer engagement and commerce activities for mobile-first users on WhatsApp.

Built for the needs of modern businesses and their brands.

Profile and account setup

Chat channel access

Real-time notifications

Fraud detection and authentication

Customer support workflow creation

Distribution of digital products with partners

Transaction facilitation and payment acceptance

Start providing chat commerce: As easy as Hi. Buy. Bye.

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