ADVANCED MESSAGING

Go from notifications to conversations

Build meaningful connections and start driving authentic customer engagement with Advanced Messaging from Clickatell.

Go from notifications to conversations

Supercharge your customer experience with conversational messaging

Leave one-way interactions behind. Unleash the potential of personalization, real-time messaging, and automation with impactful conversations, ultimately scaling your brand and boosting your revenue.

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Proactive communications

One-way interactions such as status alerts, account balances, and offers can only take your customer so far. Go beyond notifications and start driving conversations that seamlessly guide your consumers further through their customer journeys, opening new lanes for higher engagement, purchase opportunities, and customer satisfaction.

lower cost higher ROI

Lower costs and higher ROI

Equip your agents with one cost-effective solution to increase productivity and deliver the superior support your customers deserve. This conversational way of messaging alleviates the constant need for constant need for phone support, automates repetitive inquiries within chat, and significantly reduces operational costs.

real time support

Real-time support

Enabling advanced messaging removes the friction for customers by providing 24/7 support and immediate answers, keeping your business relevant and readily available to deliver excellent customer experience, at any time of the day. Implementing this new open channel of communication significantly increases customer satisfaction and brand loyalty.

Support your customers on the messaging channels they choose

Deeper customer engagement
Deeper customer engagement
Sophisticated digital user experience
Sophisticated digital user experience
Reduce friction in customer journey
Reduce friction in customer journey
Lower operational costs with higher ROI and efficiency
Lower operational costs with higher ROI and efficiency
Easy app-like functionality within messaging channels
Easy app-like functionality within messaging channels
Improve customer satisfaction
Improve customer satisfaction

Why evolve your customer communications?

one sided notifications

ONE-WAY MESSAGING

One-sided notifications leave no room to build and grow further conversation:

  • Dead-end interactions of OTPs, special offers, and alerts

  • Does not push customers through buyer or customer journey

  • Customers cannot contact your business directly within messaging channels

  • Potential customer inquiries left unanswered.

authentic engagement

ADVANCED MESSAGING

Advanced messaging allows for authentic engagement and connection:

  • Interactive and proactive communication channels

  • Personalized conversations and interactions

  • Businesses can build and deploy customized workflows

  • Businesses and their teams can handle a higher volume of messaging with the help of automation

  • Better support for customers throughout user and buyer journey

Increase engagement on your chat applications with products such as airtime, data and bill payments

conversational commerce

The Evolution of Notifications to Chat Commerce

The possibilities are endless with modern messaging. Learn how you can optimize your customer experience and drive real bottom-line value with Advanced Messaging,

Scale your brand by using automation with a personal touch.