CUSTOMER SUCCESS

CX with Chat

Leverage chat to improve the experience with your brand for consumers, agents and your bottom line

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Support your customers on their most loved platform – Chat

When your consumers need easy access and are tired of calls with your support agents, try Chat!

Conversations drive conversions

Clickatell offers a complete end-to-end chat solution to communicate with customers over popular chat platforms and web chat, tracking tickets and chat histories

Simplify

  • Communicate and engage with your customers in the way they prefer.

  • Conveniently and efficiently support customer inquiries faster via live agents.

Agent Productivity

  • Enable agents to have multiple conversations at once.

  • Monitor agents’ productivity and performance metrics.

Intelligent Reporting

  • Develop deeper customer insights by tracking chat volumes and call frequencies, and identifying primary areas of customer assistance.

Convert customer care calls to conversions and revenue

Cut your call volume in half by offering your customers an innovative way to resolve their issues – Chat.

Chat Commerce incorporates the full consumer life cycle

Chat commerce enables brands to engage with their consumers and conduct seamless transactions, in their channel of choice.

Connect, engage, and transact with your customers in their chat channel of choice.Your customers can easily learn about your products, place orders, make purchases, return, and track deliveries, engage with live agents, resolve issues, and provide feedback in a seamless process, anytime, anywhere.

Get started with Chat Commerce today. We can show you the way.

Learn more about Chat Commerce

Learn more about Chat Commerce

Conversational

WhatsApp

Enable your customers to securely transact, receive 24/7 support and time-critical notifications via the world’s most popular chat channel – WhatsApp.

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Informational

Chat Flow

Chat Flow lets you create, edit, test and manage complex chat commerce experiences across multiple channels, building rich conversational engagements with your customers, visually.

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Informational

Chat Desk

Enable your customers to get immediate answers from a live agent through whatever channel they choose—online web chat or mobile chat apps like WhatsApp or Facebook Messenger.

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Join the Chat Commerce revolution today!