When your consumers need easy access and are tired of calls with your support agents, try chat!
Communicate and engage with your customers in the way they prefer.
Conveniently and efficiently support customer inquiries faster via live agents.
Enable agents to have multiple conversations at once.
Monitor agents’ productivity and performance metrics.
Develop deeper customer insights by tracking chat volumes and call frequencies, and identifying primary areas of customer assistance.
Cut your call volume in half by offering your customers an innovative way to resolve their issues – chat.
Connect, engage, and transact with your customers in their chat channel of choice.Your customers can easily learn about your products, place orders, make purchases, return, and track deliveries, engage with live agents, resolve issues, and provide feedback in a seamless process, anytime, anywhere.
Get started with Chat Commerce today. We can show you the way.
Enable your customers to securely transact, receive 24/7 support and time-critical notifications via the world’s most popular chat channel – WhatsApp.
Chat Flow lets you create, edit, test and manage complex chat commerce experiences across multiple channels, building rich conversational engagements with your customers, visually.
Resolve queries without a phone call! Deliver superior customer service and support, letting your customers get immediate answers from a live agent through WhatsApp or SMS.