WhatsApp is a cross-platform chat application that helps connect over 1 billion people across the globe daily.
WhatsApp is recognized as the most popular messaging application across Asia, Latin America, and most of Africa and
Europe. Clickatell is an authorized WhatsApp Business solution provider. WhatsApp Business API provides the ability to
send out notifications and conduct 2-way conversations with consumers right within WhatsApp. Clickatell has
integrated the API into its Connect and Touch SaaS solutions, which makes it easy for businesses
to launch on WhatsApp.
countries use WhatsApp
WhatsApp messages sent daily
photos shared per day
From time critical notifications and on-the-fly support to general customer care enquiries and 24/7 chat assistance – Clickatell’s solutions will enable you to quickly and easily engage in rich conversations with your customers. Clickatell solutions for WhatsApp caters to businesses* with high messaging volumes who need to communicate with their customers at scale. We can help you:
Build a business presence where your customers are
Become part of an exclusive WhatsApp verified business community
Securely conduct business on a private channel
Utilize powerful new tools to communicate efficiently with your customers
Respond to customers when they reach out
*WhatsApp caters for small businesses with a standalone Android app (available in select regions. Please check your Android AppStore for details)
How can WhatsApp Business API help your business? Here are some ideas to get you started.
Time critical notifications
Flight cancellations, delays, rescheduling which requires real-time communication, and customer service
Travel confirmation & alerts
Flight confirmations, check-in notifications, and boarding passes for travelers
Seat selection, payment/billing questions, cabin upgrades, and other information travelers need
Purchase, tracking, and delivery information
Information and updates on products that users are interested in, or would like to receive alerts for
Returns, payments, and other billing issues that need to be resolved
Alerts / warnings
Communicate transaction alerts or urgent warnings such as irregular credit card transactions, fees charged, reaching credit limit, etc.
Inbound requests that require urgent problem solving such as lost or stolen credit card reports
Inquiries / statements
Account or loan balance inquiries, credit limit inquiries, rewards inquiries, etc.
The Clickatell WhatsApp Business API caters to larger enterprise businesses* with higher messaging volumes, addressing the need for business process automation and integration within their existing communication platforms.
Send & receive rich text messages, images, video, and popular document formats
Status updates to track sent, delivered and read messages
Comprehensive statistics and analytics reporting capabilities
Secure end-to-end messaging
Clickatell Connect makes it easy for you to reach your customers on WhatsApp
Simplified REST-based API for WhatsApp messaging
Use the same Clickatell account to communicate on other available channels
Fully managed verification, approval and rapid on-boarding
Fully managed business profile management, technology integration, support, infrastructure management, and storage services
Self-serve portal for messaging tools, administration and management
*WhatsApp caters for Small to Medium Businesses by offering a lightweight, CRM communication tool within the app.
Clickatell Touch enables automated and live agent 2-way messaging between businesses and its customers through various channels including WhatsApp. Leverage the combined power of WhatsApp and Clickatell Touch and give your business the competitive edge.
Touch is pre-integrated with WhatsApp, so you don't have to worry about additional development. With Touch, a business can:
Conduct customer and live agent communication using the Touch Chat Desk application
Provide automated responses to in-bound frequently asked customer queries through trained chat bots
Provide self-guided workflow experiences using the Touch business automation tools for common customer care engagements
|What you will be charged for||What you will NOT be charged for|
|One-time setup fee||Any consumer-initiated communication|
|Business initiated interactions||Responses to customer initiated chats (within a set time)|
|Recurring management fee|
Here's a look at the high-level WhatsApp Enterprise API on-boarding process flow:
Online application submission
Program use case review
TOS and Policy Review
Connect account setup
TOS and Policy Review
Enable business on WhatsApp