Secure
Ensure that conversations between your business and customers remain private with end-to-end encryption and multi-factor authentication.
Unleash the power of WhatsApp for Business and connect with your customers like never before! As an authorized Business Solutions Provider, Clickatell enables you to quickly and easily engage in rich conversations with your customers.
Ensure that conversations between your business and customers remain private with end-to-end encryption and multi-factor authentication.
Realize higher delivery, open and conversion rates with interactive messages, images, videos, and popular document formats.
Consumer-initiated conversations enables businesses to provide support via WhatsApp. When your customer initiates contact, you have 24-hours to respond. Reply with either a customized message or with a message template – free of charge. Automate frequently asked questions and enable self-service.
Initiate conversations with your customers with template messages to be sent anytime. Templates can be designed to communicate everyday customer service communications like ticket updates, alerts, delivery statuses, two-factor authentication codes, payment updates and more.
Create a free Clickatell account & log into the portal
Apply for a WhatsApp Business account*
On approval, set up a business profile & purchase a subscription
Verify your business phone number
Connect the API to your business profile and go-live
*Test API, profile, and number are immediately available for testing purposes
Clickatell’s RESTful-based One API allows you to communicate with your customers through multiple communication channels with just one API integration. Using the One API, you will be able to send and receive messages on both WhatsApp and SMS without the overhead costs of programming individual channels.
One API makes your implementation future-proof as we continue to add additional channels to the Clickatell platform.
Eliminate downtime and optimize your customer-focused services today, with our comprehensive support packages for all your business needs.
Enjoy 99.99% uptime with industry-leading SLAs and product performance monitoring services 24 hours a day, 7 days a week.
Rapidly deploy fixes on your systems or third-party systems for maximum uptime. Clickatell’s support team is available 24/7 for immediate assistance.
Message security is built into our Clickatell platform’s architecture, ensuring that conversationsbetween the business and customers remain private end-to-end.
Clickatell offers both client-side (customer manages keys) as well as server-side encryption of its WhatsApp traffic, ensuring all messages on this channel are 100% secure.
We align our data protection standards to GDPR and all relevant privacy laws. At Clickatell, we practice privacy by design, ensuring we have the necessary governance safeguards, data retention processes, impact assessments and vendor management processes to support data subject rights.
Chat Commerce allows for on-demand, real-time transactions via your customers’ preferred communications channels.
Clickatell created the world’s first chat commerce, telecom solution. Today, we have enabled chat commerce for numerous high-value, financial services providers. Fast to implement, Clickatell’s preconfigured chat commerce solution lets you automate customer engagement and commerce activities for mobile-first users on WhatsApp.
We’ve been helping brands stay relevant, in an ever-changing digital world, for over 20 years.
Clickatell’s product stack is purpose-built to help your business communicate and transact with customers on the most popular messaging channels.
Reach and engage customers over their favorite channels.
Interact with your customers via chat and SMS.
Meet your customers’ mobile commerce needs through their preferred chat channels.
Manage all your channels, products and subscriptions from a central, web-based, user portal.
Our cloud-hosted, Touch platform, enables workflow automation, allowing you to engage and converse with customers within their preferred chat app. AI chatbots, automation, and human-in-the-loop technologies create a one-of-a-kind, customer experience solution.
Touch is pre-integrated with WhatsApp, so you don’t have to worry about additional development.
Get the WhatsApp plan that’s right for your business. Upgrade as you scale.
Throughput Per Second 1
Monthly Message Bundle 2
WhatsApp Templated Messaging 3
Online Reporting
Support
Clickatell is the early leader in the emerging Chat Banking and Chat Commerce technology spaces, successfully delivering chat self-serve and payment use cases for several high-value, local and international banks.
ABSA is a multinational, diversified financial services group.
ABSA uses chat for banking facilities, customer support and transactions.
MTN is the most successful telecom in Africa.
Customers can view balances, and purchase data and airtime directly via chat.