More than 1.5 billion people in 180 countries use WhatsApp. Many of them are your customers—many others could be. Clickatell makes it easier to reach customers through the WhatsApp Business API. As an authorized Business Solution Provider, Clickatell is ready to help you achieve your vision of connecting with your customers on WhatsApp.
Send and receive messages, images, video and more
Track the status of sent, delivered and read messages
Secure two-way chat with customers
Reach your customers through the app they love: WhatsApp. Clickatell can help you automate routine two-way communication and take advantage of WhatsApp notification templates.
Use Case
Click on the use cases below to see how your business can benefit
Resolve issues faster
Respond to customer questions—and automate many types of responses—as you resolve issues about seats, upgrades, rewards and more through chat
Send alerts
Keep customers informed about their travel plans without forcing them to open emails or branded apps
Manage customer inquires
Respond to inquiries about refunds, returns, product availability and more automatically through chat
Connect customers to order details
Send customers shipping and delivery information and confirm purchases—all automatically
Automate two-way communication
Respond to routine questions about accounts, balances, lost cards and more through WhatsApp
Alert customers of issues instantly
Empower customers to respond faster to suspicious activity, low balances and other notifications by connecting with them through their favorite chat app
People like to chat on WhatsApp because it’s secure, easy and reliable. To keep chat delightful, WhatsApp requires that WhatsApp business users follow a number of guidelines. You must also apply for access. Turn to Clickatell to navigate WhatsApp Business security and other requirements more quickly. Start today, and see results sooner.
WhatsApp caters for small businesses with a limited standalone app (available in select regions).
Best suited to small businesses with low message volumes
Quickly respond to customers. Chatbot integrations, however, require using the WhatsApp Business Solution
Limited automation – ‘away’ messages available
One number per device. Multiple users enabled via our WhatsApp Business Solution
Perfect for product messaging where no commerce is required
Please click here for details
The WhatsApp Business API delivers a WhatsApp enterprise solution. Clickatell offers WhatsApp Business API integration that makes chat commerce part of enterprise workflows—fast.
Take advantage of fully managed WhatsApp verification, approval and on-boarding
Accelerate success with fully managed technology integration, support, infrastructure and storage
Create and manage your business profile
Use a simplified REST-based API to send and receive messages via WhatsApp
| What’s included | Entry | Basic | Starter | Growth |
|---|---|---|---|---|
| WhatsApp Verified Number | ||||
| Throughput Per Second* | 1 Msg. Per Sec. | 2 Msg. Per Sec. | 5 Msg. Per Sec. | 10 Msg. Per Sec. |
| Monthly Message Bundle (up to)** | 10 K | 50 K | 125 K | 250 K + |
| Encryption | Server | Server | Server & Client | Server & Client |
| High Availability | Shared | Shared | Dedicated | Dedicated with redundancy |
| WhatsApp Templated Messaging*** | ||||
| Online Business Reporting | ||||
| Support | Premium | |||
| Monthly Price
Our prices are exclusive of all applicable taxes |
$125 | $350 | $995 |
Are you interested in our Enterprise Packages, offering high throughput for large message volumes?Please contact us. |
* Sustained throughput is defined as managing up to x number of messages processed, once received, by our platform per second
** Out of bundle messages charged at a fixed overage rate of $0.025 per message contact us to upgrade NOW
*** WhatsApp Templated Messages carries two charges.
1) A message termination charge will be levied by WhatsApp (Inc), charged at specific prices found at this link; View templated costs here
2) Clickatell’s charge will be included in the monthly bundle.
