More than 1.5 billion people in 180 countries use WhatsApp. Many of them are your customers—many others could be. Clickatell makes it easier to reach customers through the WhatsApp Business API. As an authorized Business Solution Provider, Clickatell is ready to help you achieve your vision of connecting with your customers on WhatsApp.
Send and receive messages, images, video and more
Track the status of sent, delivered and read messages
Secure two-way chat with customers
Reach your customers through the app they love: WhatsApp. Clickatell can help you automate routine two-way communication and take advantage of WhatsApp notification templates.
Click on the use cases below to see how your business can benefit
Resolve issues faster
Respond to customer questions—and automate many types of responses—as you resolve issues about seats, upgrades, rewards and more through chat
Keep customers informed about their travel plans without forcing them to open emails or branded apps
Manage customer inquires
Respond to inquiries about refunds, returns, product availability and more automatically through chat
Connect customers to order details
Send customers shipping and delivery information and confirm purchases—all automatically
Automate two-way communication
Respond to routine questions about accounts, balances, lost cards and more through WhatsApp
Alert customers of issues instantly
Empower customers to respond faster to suspicious activity, low balances and other notifications by connecting with them through their favorite chat app
Answer customer questions
Provide fast—automated—answers to routine balance, plan and upgrade questions
Alert customers to issues
Keep customers informed about late payments and appointments so they stay satisfied
People like to chat on WhatsApp because it’s secure, easy and reliable. To keep chat delightful, WhatsApp requires that WhatsApp business users follow a number of guidelines. You must also apply for access. Turn to Clickatell to navigate WhatsApp Business security and other requirements more quickly. Start today, and see results sooner.
countries use WhatsApp
WhatsApp messages sent daily
photos shared per day
The WhatsApp Business API delivers a WhatsApp enterprise solution. Clickatell offers WhatsApp Business API integration that makes chat commerce part of enterprise workflows—fast.
Take advantage of fully managed WhatsApp verification, approval and on-boarding
Accelerate success with fully managed technology integration, support, infrastructure and storage
Create and manage your business profile
Use a simplified REST-based API to send and receive messages via WhatsApp
The Clickatell WhatsApp Business API caters to larger enterprise businesses* with higher messaging volumes, addressing the need for business process automation and integration within their existing communication and marketing platforms.
Send & receive rich text messages, images, video, and popular document formats
Status updates to track sent, delivered and read messages
Comprehensive statistics and analytics reporting capabilities
Secure end-to-end messaging
Clickatell Connect makes it easy for you to reach your customers on WhatsApp
Simplified REST-based API for WhatsApp messaging
Use the same Clickatell account to communicate on other available channels
Fully managed verification, approval and rapid on-boarding
Fully managed business profile management, technology integration, support, infrastructure management, and storage services
Self-serve portal for messaging tools, administration and management
*WhatsApp caters for Small to Medium Businesses by offering a lightweight, CRM communication tool within the app.
Access multiple messaging channels with a once-off, unified integration
Messaging has become more convenient than ever for consumers, who are now able to reach businesses on the channel of their choice. Our One API solution makes it just as convenient for your brand to provide the multi-channel availability that customers expect.
Enable multiple communication channel access without individual integration effort per channel
Reduce cost of development with a single API implementation
Configure and enable encryption for secure messaging needs
Support high deliverability of messages using rules based channel failover between WhatsApp and SMS
Test and utilize new messaging channels as they become available on the Connect platform
|WhatsApp Verified Number|
|Throughput Per Second*||1 Msg. Per Sec.||2 Msg. Per Sec.||5 Msg. Per Sec.||10 Msg. Per Sec.|
|Monthly Message Bundle (up to)**||10 K||50 K||125 K||250 K +|
|Encryption||Server||Server||Server & Client||Server & Client|
|High Availability||Shared||Shared||Dedicated||Dedicated with redundancy|
|WhatsApp Templated Messaging***|
|Online Business Reporting|
Our prices are exclusive of all applicable taxes
Are you interested in our Enterprise Packages, offering high throughput for large message volumes?Please contact us.
* Sustained throughput is defined as managing up to x number of messages processed, once received, by our platform per second
** Out of bundle messages charged at a fixed overage rate of $0.025 per message contact us to upgrade NOW
*** WhatsApp Templated Messages carries two charges.
1) A message termination charge will be levied by WhatsApp (Inc), charged at specific prices found at this link; View templated costs here
2) Clickatell’s charge will be included in the monthly bundle.
Clickatell Touch enables automated and live agent 2-way messaging between businesses and its customers through various channels including WhatsApp. Leverage the combined power of WhatsApp and Clickatell Touch and give your business the competitive edge.
Touch is pre-integrated with WhatsApp, so you don't have to worry about additional development. With Touch, a business can:
Conduct customer and live agent communication using the Touch Chat Desk application
Provide automated responses to in-bound frequently asked customer queries through trained chat bots
Provide self-guided workflow experiences using the Touch business automation tools for common customer care engagements
|What you will be charged for||What you will NOT be charged for|
|One-time setup fee||Any consumer-initiated communication|
|Business initiated interactions||Responses to customer initiated chats (within a set time)|
|Recurring management fee|
Here's a look at the high-level WhatsApp Enterprise API on-boarding process flow:
Online application submission
Program use case review
TOS and Policy Review
Connect account setup
TOS and Policy Review
Enable business on WhatsApp