Makro’s Customers Now Engage and Experience Instant Customer Care by Connecting with the Retailer Directly on WhatsApp

Makro customers are now able to directly engage and connect with the retail giant, following the launch of its chat commerce facility available via WhatsApp.

Makro has announced that its customers can now experience instant customer care and service by connecting with them directly on WhatsApp using Clickatell’s chat commerce solutions.

“80 percent of banks will adopt chat commerce in the next 12 months”. Read more of the insights shared by Clickatell CEO Pieter de Villiers at AfricaCom 2019.

AfricaCom is in its 22nd year and is spread over two of the Cape Town International Convention Centre’s exhibition halls to accommodate the whole event. Have a look at our booth and other highlights you may have missed.

“This puts the burden on the brand to think of individuals, not cohorts. In line with this, consumers no longer come to brands. Brands need to meet customers where they are.” – Clickatell CEO Pieter de Villiers at AfricaCom 2019.

He is the CEO and co-founder of Clickatell, one of the leading global providers of application-to-person (A2P) mobile messaging and mobile transactional services. Clickatell services thousands of companies in 220 markets. The Money Show’s Bruce Whitfield interviewed De Villiers for his weekly “ShapeShifter” feature.

South African-born and Silicon Valley-based mobile technology company Clickatell has made three new appointments to its board – including Michael Jordaan as chairman.

Clickatell has unlocked possibilities for several large banks across Africa, driving financial Inclusion and has earned recognition from prestigious industry organizations. Clickatell’s efforts towards conversational commerce have begun on a solid footing with the successful introduction of Chat Banking on WhatsApp that allows banks to engage and transact with their customers on the channels they prefer.

The greater Cape Town area, including Stellenbosch, is Africa’s tech capital. This, according to a report entitled Evaluation & Network Analysis of the Cape Town-Stellenbosch Tech Sector by Endeavor Insight.

Global customer engagement company, Clickatell, is an authorized WhatsApp Business Solution Provider. Clickatell’s customers on WhatsApp Business solutions include Absa Bank, GTBank, First Bank of Nigeria and United Bank of Africa. These banks are partnering with Clickatell to roll out their chat banking capabilities on WhatsApp across Africa.

Following the launch of the enterprise version of Clickatell Touch in 2016, Clickatell is now transforming omni-channel customer care with the launch of Touch Go.

Following the launch of the enterprise version of Clickatell Touch in 2016, Clickatell is now transforming omni-channel customer care with the launch of Touch Go.

Following the launch of the enterprise version of Clickatell Touch in 2016, Clickatell is now transforming omni-channel customer care with the launch of Touch Go.

Following the launch of the enterprise version of Clickatell Touch in 2016, Clickatell now aims to transform omnichannel customer care with the launch of Touch Go.

Many brands remain obsessed with creating mobile apps. This not only defies trends that point to increasing consumer app apathy but can exclude a sizeable portion of your customers in emerging economies. Companies need to engage with their users where they are rather than forcing them onto an app, in what can only be described as brand vanity.

Clickatell Touch ensures live chat across a company’s website as well as social media platforms. The enterprise version of Clickatell Touch was launched in 2016. Since then, Clickatell has been transforming ubiquitous customer care with the launch of Touch Go. Clickatell Touch brings customer engagement and care into a single business platform.

Following the launch of the enterprise version of Clickatell Touch in 2016, Clickatell is now transforming omni-channel customer care with the launch of Touch Go.

Following the launch of the enterprise version of Clickatell Touch in 2016, Clickatell is now transforming omni-channel customer care with the launch of Touch Go.

Fresh on the heels of the Liberty Group’s chatbot-driven short-term insurance service reveal, Virgin Money SA has unveiled an online buying insurance platform. The latest offering from Virgin Money SA’s insurance arm allows customers to request a quote and buy car insurance online. ITWeb takes a look at chatbots in the insurance industry.

Over the last 12 months, Clickatell has delivered almost 3 billion messages across the African continent, achieving a 42% year-on-year growth – far ahead of the 4% projected CAGR growth for the overall A2P global messaging market (as defined by a recent study from Zion Market Research).

South African born Clickatell has been recognised as the best SMS / A2P (Application to Person) messaging provider in Africa at the Nov 2017 Messaging and SMS World conference.

South African born Clickatell has been recognised as the best SMS / A2P (application to person) messaging provider in Africa at the 2017 Messaging and SMS World conference, held last month.

Global SMS Messaging Gateway company, Clickatell has over the last 12 months, delivered almost 3 billion messages across the African continent, achieving a 42% year-on-year growth – far ahead of the 4% projected CAGR growth for the overall A2P global messaging market (as defined by a recent study from Zion Market Research). Moreover, Clickatell has seen over 20% annual message volume growth in many African countries, including Zimbabwe, Nigeria, Central African Republic, South Africa and Zambia.

Global SMS Messaging Gateway company, Clickatell has over the last 12 months, delivered almost 3 billion messages across the African continent, achieving a 42% year-on-year growth – far ahead of the 4% projected CAGR growth for the overall A2P global messaging market (as defined by a recent study from Zion Market

South African born Clickatell has been recognised as the best SMS / A2P (Application to Person) messaging provider in Africa at the Nov 2017 Messaging and SMS World conference.