Press releases

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29 June 2021
Clickatell Launches Combined Chat Desk and Chat Flow Solution to Transform CX in Contact Centers

Joint solution delivers lower cost per resolution and increased customer satisfaction

REDWOOD CITY, Calif., June 29,...

09 June 2021
U.S. Millennials Want to Do Business on Chat and Businesses Need to Catch Up

Clickatell’s Chat Commerce Trends Report reveals that more than 8 in 10 millennials want to make purchases on...

13 April 2021
Clickatell Launches Chat Commerce Workflow Builder, Making It Easy for Brands to Interact with Consumers on Chat Apps

New product removes technical complexities, delivering immediate consumer satisfaction and returns

REDWOOD CITY,...

30 March 2021
U.S. Consumers Want to Bank on Chat, Clickatell’s New Chat Commerce Trends Report Reveals

More than half of consumers have already used chat to talk to businesses; they want banks to get on board

 REDWOOD...

30 March 2021
African Insurers Turn to Chat to Break their Digital Gridlock

CAPE TOWN, South Africa, March 30, 2021 — African insurance companies are relying on omnichannel strategies, and...

18 February 2021
The Right Channel Strategy will be the Insurance Game Changer in 2021

Cape Town, South Africa, 18 February 2021, A strong omni-channel strategy and the smart use of chat commerce could hold...

10 February 2021
Chat Commerce Drives Higher Revenue, Better CX

Webinar by Clickatell and Aberdeen Research explains how to begin, and why a customer-first approach is key with chat...

08 December 2020
African banks perfectly poised to benefit from chat commerce

Lagos, Nigeria, 10 December 2020: Attendees at Clickatell’s Connect Interact and Transact (CIT) annual event in...

20 October 2020
Pioneering Chat Commerce, Clickatell Celebrates Its 20th Anniversary

Clickatell‘s vision of creating a better world through technology has culminated in 20 years of championing customers...

28 July 2020
Sterling Bank Leads with Lending, Investing and Credit Rating Features on WhatsApp with Clickatell’s Chat Banking Solution

Lagos, Nigeria, July 29, 2020 – Sterling Bank Plc, Nigeria's leading commercial bank, in collaboration with...

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