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The chat economy enables economic activities—including the discovery, access, and purchase of goods and services—empowered with chat apps. In this seismic shift, consumers bypass cash, talk, in-person interactions, brand-specific apps, and websites. That’s massive!
Let your customers engage with you in the way they prefer: over chat.
Put your brand in the chat apps that your customers love. With chat commerce, today’s mobile-first, mobile-always customers enjoy convenient digital customer support, account management, and transaction services from within chat.
Empower your customers to help themselves quickly and conveniently on their preferred mobile chat app.
Let your customers get answers immediately and perform routine tasks on their own, whenever and wherever they are, using the chat channels they already use with family and friends. Clickatell chat self-service is built for today’s mobile-first, tech-savvy customers, empowering you to deliver faster service to keep existing customers engaged.
Give your customers the ability to bank the way they want: over chat.
Put your bank in the chat apps that your customers love, like WhatsApp. With chat banking, customers get their digital banking customer support, account management, and bill payment services from within chat—and you automate the process to deliver a fast and familiar mobile experience.
Reach wider audiences, growing revenue through commerce while also lowering business costs.
Offer 24/7 business-related information, services, and goods.
Transform digital customer experiences on chat apps that your customers prefer and use daily.
Automate routine customer-related tasks, offering customer support, account management, and transaction and payment services to your customers.
Integrate with third parties to strengthen your business proposition in the chat economy.