12 April 2021
Report: Chat Commerce on the Way for Banks, Retailers
As retailers and banks look for new digital channels to grow sales, a new report finds 77 percent of consumers polled...
As retailers and banks look for new digital channels to grow sales, a new report finds 77 percent of consumers polled...
Almost 9 out of 10 customers want to chat with their bank—but banks aren’t getting the message, literally and...
Chatbots have the potential to make a big impact, due to the widespread adoption of chat apps in the country....
Chat commerce, a form of digital commerce that’s still emerging in the U.S., enables brands to interact and transact...
Sixty-four percent of African insurance organizations are stuck in the early and middle stages of digital...
Early adopters of this ‘chat economy’ no longer make their customers call a number, download an app or type in URL....
Banking across Africa and South America is faster and more convenient than it is for many people in the United States....
Hannes Van Rensburg, chief commercial officer for Clickatell's, offers insight on chat commerce and its potential...
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