Call centers and contact centers can serve as the front lines of your customer service and customer experience. Most...
Call centers and contact centers can serve as the front lines of your customer service and customer experience. Most...
Ensure you have a seamless assisted chat handover to a human chat agent as part of your customer journey design. Human...
As a chat commerce pioneer, mobile communications provider Clickatell envisions a future in which consumers don’t...
Jeppe Dorff, Chief Product and Technology Officer of Clickatell, joins us today to discuss the emerging trend of chat...
The pandemic has driven more consumers than ever to bank by mobile app, and seven in 10 would use a chat app for...
The rapid growth in e-commerce in South Africa during the Covid-19 lockdowns has highlighted the importance of digital...
Recent research by chat commerce provider Clickatell shows a growing interest among consumers in using the chat apps...
A hefty number, 82%, of U.S. millennials want to buy things via chat apps and 88% are already busy using the technology...
Younger Americans want to conduct online commerce through chat apps, the results of a new survey...
"Consumers want to pay their preferred way, and less friction means less frustration; our customers and their own...
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