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12 April 2021
Report: Chat Commerce on the Way for Banks, Retailers

As retailers and banks look for new digital channels to grow sales, a new report finds 77 percent of consumers polled...

12 April 2021
Your Customers Want to Chat. Are You Ready?

Almost 9 out of 10 customers want to chat with their bank—but banks aren’t getting the message, literally and...

08 April 2021
How Covid sped up SA’s digital transformation

Chatbots have the potential to make a big impact, due to the widespread adoption of chat apps in the country....

31 March 2021
How Chat Commerce is changing e-commerce

Chat commerce, a form of digital commerce that’s still emerging in the U.S., enables brands to interact and transact...

31 March 2021
Chat holds the key to future innovation in insurance

Sixty-four percent of African insurance organizations are stuck in the early and middle stages of digital...

31 March 2021
Empowering the chat economy

Early adopters of this ‘chat economy’ no longer make their customers call a number, download an app or type in URL....

15 March 2021
SA retailers turn to chat commerce to boost sales

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15 March 2021
Chat banking: Meeting customers where they are

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02 February 2021
The pandemic has readied the runway for chat banking’s takeoff

Banking across Africa and South America is faster and more convenient than it is for many people in the United States....

02 February 2021
Using chat to engage and serve the retail customer

Hannes Van Rensburg, chief commercial officer for Clickatell's, offers insight on chat commerce and its potential...

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