Yes, you can upgrade the service to receive data daily, 4-hourly, or hourly.  

The weekly Data Sharing service is included as standard in all packages and all upgrades come at an additional cost. Upgrades also include manifest files. 

Also see: 

• What customer data and analytics are included in my subscription?

• Do I get access to my raw data?

• Chat Commerce Platform User Guide 

In addition to the online dashboards, clients can also retrieve raw data from a secure server, enabling them to analyze and apply their own insights in their environment and keep the history in their data lakes. 

The raw data is supplied as standardized, templated sets of data elements called "data templates". Data templates are generic datasets created for each application and normalized for clients' easy consumption. You can download these sets of raw data (CSV files) from a Clickatell-hosted cloud SFTP server.  

The Data Sharing service includes: 

• A set of standard data templates based on the package purchased. Each template includes a standard set of data elements. Data can be downloaded on a fixed schedule based on the selected delivery frequency.  

• The associated manifest file containing a summary of the data in each template (if downloads occur daily or more frequently – see below).  

• A data dictionary with detailed definitions of each data element and possible values.  

• One setup per account – setup includes automatic mapping of datasets and pipeline augmentation based on package selection. 

Also see: 

• Can I receive data more frequently?

• What customer data and analytics are included in my subscription?

• Chat Commerce Platform User Guide 

Clickatell makes customer data available in two ways: 

1. Dashboards and reports in the Clickatell Portal, and 

2. Raw data, downloadable from a Clickatell-hosted server. 

Clickatell Portal: Pre-Built Dashboards and Reports

Gain insight into how your chat messaging strategy is working with a comprehensive overview and aggregation of intelligence at a product level.  

• Better understand your customers & your campaign performance and optimize the user journey. 

• Data visualized through business intelligence dashboards in our web portal and downloadable as comprehensive PDF reports. 

Access to pre-built dashboards and reports in the portal is included in all packages. 

Learn more about the specific dashboards and reports available to you here. 

Data Sharing Service: Access Raw Data, Downloaded from Secure Server 

Apply data to your own environment and gain granular insight into customer interactions. Keep all analysis and history in your own data lakes. 

• Raw data is supplied as standardized, templated sets of data elements downloaded as a CSV file from a secure, Clickatell-hosted SFTP server. 

• Data templates comprise sets of data elements common to all customers. 

The weekly Data Sharing service is included as standard in all packages. You can upgrade to a higher frequency (daily/4-hourly/hourly) delivery at an additional cost.  

Learn more about the specific templates and other artifacts available to you here.