Note: Clickatell Toll-Free numbers are currently only available for post-paid account managed customers with USD or EUR as their billing currency.

Your account manager can provide you with an application form. This form contains sections for the brand (i.e., the organization requesting the Toll-Free Number (TFN)) and the campaign for which the TFN will be used to send text messages.

It is important to provide evidence of the opt-in processes that end customers complete before text messages are sent to them.

Additionally, a Letter of Authorization may be required if an existing TFN is moved to Clickatell.

Toll-Free Numbers (TFNs) are required to undergo a verification process. TFN approval takes 25-30 business days.

Prohibited Campaigns

• Loan advertisements, except for messages from direct lenders for secured loans

• Credit repair

• Debt relief

• Work from home, “secret shopper”, and similar advertising campaigns

• Lead generation campaigns that indicate the sharing of collected information with third parties

Prohibited Messaging

• Message content that deceives or threatens consumers

• Message streams that result in excessive complaints or STOP commands typically indicate an unwanted message campaign and will not be allowed to continue

• Phishing

• Fraud or scams

• Deceptive marketing

• Distribution of malware or app downloads from non-secure locations

• Loan, debt consolidation, debt relief, and student loan programs from any enterprise that is not able to grant loans itself. Affiliate lead generation for these financial programs is prohibited.

• Affiliate marketing programs that seek to obtain opt-in subscriber lists

• Affiliate lead and/or commission generation

• Gambling traffic

• All traffic related to cannabis is strictly forbidden

• Forbidden topics are alcohol, tobacco, firearms, and adult content

 Other

• DND is enabled.

• Opt-out wording is mandatory. Proper opt-in and opt-out must be in place for terminating promo traffic before being able to submit messages toward Canada.

Prohibited Campaigns

• Loan advertisements, except for messages from direct lenders for secured loans

• Credit repair

• Debt relief

• Work from home, “secret shopper”, and similar advertising campaigns

• Lead generation campaigns that indicate the sharing of collected information with third parties

Prohibited Messaging

• Message content that deceives or threatens consumers

• Message streams that result in excessive complaints or STOP commands typically indicate an unwanted message campaign and will not be allowed to continue

• Phishing

• Fraud or scams

• Deceptive marketing

• Distribution of malware or app downloads from non-secure locations

• Loan, debt consolidation, debt relief, and student loan programs from any enterprise that is not able to grant loans itself. Affiliate lead generation for these financial programs is prohibited.

• Affiliate marketing programs that seek to obtain opt-in subscriber lists

• Affiliate lead and/or commission generation

• Gambling traffic

• All traffic related to cannabis is strictly forbidden

• Forbidden topics are alcohol, tobacco, firearms, and adult content

Other

Words to watch out for that could raise suspicions are win, lottery, bet, bingo, Congratulations, loan, credit, free, prize, political figure names, carrier names, bit.ly links, etc.

Toll-Free Numbers (TFNs) can be called by anyone in the US without them incurring charges. These numbers begin with one of the following three-digit codes: 800, 888, 877, 866, 855, 844, or 833.  

Toll-Free Messaging turns on the ability to send text messages from one or more toll-free telephone numbers. Recipients can respond to that message with a call or text.

Although 800, 888, 877, 866, 855, 844, and 833 are all toll-free codes, they are not interchangeable. 

TFNs are best suited to Application-to-Person (A2P) communications and are more affordable than US Short Codes.

Clickatell supports the following:

• Supply a brand-new Toll-Free Number

• Text-enable an existing voice Toll-Free Number

Clickatell Toll-Free numbers are currently only available for post-paid account managed customers, with USD or EUR as their billing currency.

The once-off setup fee is currently 50 USD, with a monthly fee of 1 USD.

Clickatell Toll-Free numbers are currently only available for post-paid account managed customers with USD or EUR as their billing currency.

One Toll-Free Number (TFN) will work in both Canada and the USA, making this a very desirable solution for North American companies.

Clickatell Toll-Free numbers are currently only available for post-paid account managed customers with USD or EUR as their billing currency.