Help Center

What is Chat 2 Pay?

Chat 2 Pay allows you to embed a "node and/or extension" into multiple applications enabling you to trigger a payment request to your customers (i.e., the end-user) via those applications. Chat 2 Pay will help your business reduce operational and payment processing costs by delivering a payment request via a low-cost high-touch channel like chat.

The URL embedded in the message allows the customer to open a secure payment page where they can enter a new credit/debit card or utilize a saved credit/debit card that will be used by the merchant to process payments via the merchant's payment processor/gateway.

Chat 2 Pay is partnered with one of the most secure payments platforms across the globe, Cybersource from Visa. Chat 2 Pay is not the payment gateway. Chat 2 Pay only acts as a pass-through and routes all payments through Cybersource.

  • See this webpage and the Chat 2 Pay user guide for more information on the product.

  • Also see here for more information on the applications you can use with Chat 2 Pay.

Was this article helpful
0 out of 1 found this helpful

Other resources

Ask the community

Visit Stack Overflow to join our community of developers and find the answer you need.

Contact support

Contact our support team and one of our agents will be in touch with you to answer any questions you have.

Step into the future of business messaging.

SMS and two-way channels, automation, call center integration, payments – do it all with Clickatell’s Chat Commerce platform.