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What is Chat 2 Pay?

Chat 2 Pay allows you to embed a "node and/or extension" into multiple applications enabling you to trigger a payment request to your customers (i.e., the end-user) via those applications. Chat 2 Pay will help your business reduce operational and payment processing costs by delivering a payment request via a low-cost high-touch channel like chat.

The URL embedded in the message allows the customer to open a secure payment page where they can enter a new credit/debit card or utilize a saved credit/debit card that will be used by the merchant to process payments via the merchant's payment processor/gateway.

Chat 2 Pay is partnered with one of the most secure payments platforms across the globe, Cybersource from Visa. Chat 2 Pay is not the payment gateway. Chat 2 Pay only acts as a pass-through and routes all payments through Cybersource.

  • See this webpage and the Chat 2 Pay user guide for more information on the product.

  • Also see here for more information on the applications you can use with Chat 2 Pay.

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