Help Center

How can I use Chat 2 Pay?

Chat 2 Pay can be used via any of the following applications:

  • Chat Desk - When customers are chatting with your live agents using Chat Desk, the agent can send the customer a payment link to make a payment.

  • Chat Flow - As a flow-builder, you can embed a Chat 2 Pay node into your flows to trigger payment requests to your customers on chat.

  • Salesforce Extension - When a customer calls your contact center, an agent can send them a payment link via your Salesforce OMS system via chat. This is currently the only OMS system supported by Chat 2 Pay.

  • APIs - You can integrate your own application directly with the Chat 2 APIs to trigger payment requests.

 

Chat 2 Pay is available in both post-paid and pre-paid accounts.

For more information:

Was this article helpful
0 out of 1 found this helpful

Other resources

Ask the community

Visit Stack Overflow to join our community of developers and find the answer you need.

Contact support

Contact our support team and one of our agents will be in touch with you to answer any questions you have.

Step into the future of business messaging.

SMS and two-way channels, automation, call center integration, payments – do it all with Clickatell’s Chat Commerce platform.