Chat 2 Pay can be used via any of the following applications:

• Chat Desk - When customers are chatting with your live agents using Chat Desk, the agent can send the customer a payment link to make a payment.

• Chat Flow - As a flow-builder, you can embed a Chat 2 Pay node into your flows to trigger payment requests to your customers on chat.

• Salesforce Extension - When a customer calls your contact center, an agent can send them a payment link via your Salesforce OMS system via chat. This is currently the only OMS system supported by Chat 2 Pay.

• APIs - You can integrate any other (non-Clickatell) application directly with the Chat 2 APIs to trigger payment requests.

Chat 2 Pay is available in both post-paid and pre-paid accounts.

For more information:

• Follow these steps to integrate Chat Desk into Chat 2 Pay

• Follow these steps to integrate Chat Flow into Chat 2 Pay

• Follow these steps to embed Chat 2 Pay into Salesforce

• Follow these steps to connect/integrate your own application or mobile app to Chat 2 Pay by using our Chat 2 Pay APIs.