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What do I need in order to use Chat 2 Pay?

A merchant ID from Cybersource - if you already have an existing Cybersource account, please follow the steps detailed here. If you do not have a Cybersource account, please reach out to our Support Team for assistance.
A free Clickatell account.
At least one triggering application: Salesforce, Chat Flow, Chat Desk, and/or 3rd Party application calling our APIs.
In some cases, you will also need a channel, i.e., when using Salesforce or Chat Flow.
Chat 2 Pay is available in both post-paid and pre-paid accounts.

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What phone number (long number, short code) does the SMS text originate from? Is it merchant-specific or location-specific? 

How long does it take to set up Chat 2 Pay? 

Does Chat 2 Pay support Cybersource’s Decision Manager? 

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Visit Stack Overflow to join our community of developers and find the answer you need.

Contact our support team and one of our agents will be in touch with you to answer any questions you have.

SMS and two-way channels, automation, call center integration, payments – do it all with Clickatell’s Chat Commerce platform.