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What do I need in order to use Chat 2 Pay?

  • A merchant ID from Cybersource - if you already have an existing Cybersource account, please follow the steps detailed here. If you do not have a Cybersource account, please reach out to our Support Team for assistance.

  • A free Clickatell account.

  • At least one triggering application: Salesforce, Chat Flow, Chat Desk, and/or 3rd Party application calling our APIs.

  • In some cases, you will also need a channel, i.e., when using Salesforce or Chat Flow.

  • Chat 2 Pay is available in both post-paid and pre-paid accounts.

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