Chat 2 Pay can be used via any of the following applications:
Chat Desk - When customers are chatting with your live agents using Chat Desk, the agent can send the customer a payment link to make a payment.
Chat Flow - As a flow-builder, you can embed a Chat 2 Pay node into your flows to trigger payment requests to your customers on chat.
Salesforce Extension - When a customer calls your contact center, an agent can send them a payment link via your Salesforce OMS system via chat. This is currently the only OMS system supported by Chat 2 Pay.
APIs - You can integrate your own application directly with the Chat 2 APIs to trigger payment requests.
Chat 2 Pay is available in both post-paid and pre-paid accounts.
For more information:
Can I create an experience where I get the customer's mobile number and then ask: “You have the card ending on *3434 on file. Would you like me to bill that card?”
What phone number (long number, short code) does the SMS text originate from? Is it merchant-specific or location-specific?
How long does it take to set up Chat 2 Pay?
SMS and two-way channels, automation, call center integration, payments – do it all with Clickatell’s Chat Commerce platform.