After making the payment, will the user be able to interact with my business for other services?
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Can I prompt the customer to use the existing card I have on file for them?
What phone number (long number, short code) does the SMS text originate from? Is it merchant-specific or location-specific?
How long does it take to set up Chat 2 Pay?
Can Chat 2 Pay be used for bookings as well as prepaid transactions?
Does Chat 2 Pay support Cybersource’s Decision Manager?View More Related Articles
Yes, Clickatell enables you to converse with their customers via chat. The Chat 2 Pay solution allows you to switch customer conversations from the more expensive and inconvenient call center to the cheaper chat channel.
Subsequent conversations with customers can be managed on chat using chatbots (i.e., automated messaging via Chat Flow) or with human agents (i.e., live messaging via Chat Desk). Both these solutions can be set up to use the same chat channels (WhatsApp and SMS) and configured to use the same account for payment processing.
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