What is Chat Desk?

Chat Desk is an easy-to-use web-based application that enables real-time communication with your customers via a single web interface. It allows your customers to contact you via multiple channels (including WhatsApp and live Web Chat) while your customer service agents manage and respond to these customer messages from one, central web-based agent desk. Chat Desk also makes monitoring queries, chats, agent performance and SLAs easier so you can ensure your customers are receiving the best and most efficient service.

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