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How do I add agent users to the Touch chat desk?

Go to Touch > Agents  and choose "Add agents" in the top right corner. Simply enter the name, last name and email address of the user you want to add and we'll automatically send out an email invitation to the email address provided with login details. When you add an agent, the new user will automatically be assigned with a Touch Agent role that will permit login and use of the the Touch Unified Chat Desk only. The new agent user will appear in your agent list as soon as the user verifies their account by logging in.

Agents with agent only roles will therefore not have access to the main Clickatell account dashboard. To manage or change the roles and permissions of your users, or to load users in bulk, go to User Management within the your main Clickatell account management section.

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