How do I send a Chat 2 Pay link from Chat Desk?
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In a chat message window during a live chat, click on the “Extensions” icon (puzzle-shaped icon). In the list of extensions, click Chat 2 Pay.
In the pop-up, enter the required detail and click Send.
Can a Chat Desk supervisor send a Chat 2 Pay link?
Currently, only agents on Chat Desk can send a Chat 2 Pay link to end-users.
However, a Supervisor can see all the details of Chat 2 Pay transactions (e.g., how many Chat 2 Pay payment links were sent, which agent(s) sent the Chat 2 Pay payment links, what’s the current and past statuses of a Chat 2 Pay transaction, etc.) in the Supervisor Desk.
Is Chat 2 Pay in Chat Desk linked to any Order Management System?
No, Chat 2 Pay in Chat Desk is not linked to any Order Management System.
Can an agent enter additional order details while sending a payment request?
Yes, there is an option to enter the order number. (See screenshot above.)
See the Chat Desk User Guide for more information.
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