Click on the chat that you want to transfer. Click the "Transfer chat" button at the top right hand corner of the chat. You should then see a popup window with a dropdown of all the agents currently online and available. Choose who you want to transfer the chat to and add a note if you want. Click "Transfer". The agent selected will receive a request to accept your chat transfer. If the agent accepts, your chat will be transferred successfully. If the agent declines the transfer, the chat will remain open in your queue.