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How do I transfer a chat to another agent? 

Click on the chat that you want to transfer. Click the "Transfer chat" button at the top right hand corner of the chat. You should then see a popup window with a dropdown of all the agents currently online and available.  Choose who you want to transfer the chat to and add a note if you want. Click "Transfer". The agent selected will receive a request to accept your chat transfer. If the agent accepts, your chat will be transferred successfully. If the agent declines the transfer, the chat will remain open in your queue.

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