OVERVIEW

Enrich your customer communications

Millions of businesses already rely on SMS to communicate with their mobile customers. Everything from transactional messages and fraud alerts to appointment scheduling and promotional messages – all sent daily via SMS. With the same ubiquitous reach as SMS, Google RCS (Rich Communications Services) now enables businesses to engage their mobile customers with branded, interactive rich media messages.

And, as the largest mobile operating system in world, Google has over 2 billion monthly active devices on Android – all ready to receive RCS business messaging. Clickatell is happy to be working with Google on an early access program to bring the next generation of mobile messaging services to our customers.

Register now to get early access.

The future of business messaging is here

159 Million

people are already using RCS every month

2 billion

monthly active devices on Android

39 Countries

RCS has already been launched by 50 operators in 39 countries

Benefits of RCS Business Messaging

  • Verified business accounts - Business senders are verified, giving customers peace of mind

  • Customized branding - Brand messages with your business name, logo, and color

  • Send rich media messages - Include images, video, GIFs, PDFs, and more in your RCS messages

  • Delivery and read receipts - Use delivery and read receipts to measure campaign success and deliver automated contextual actions

  • Customized action and reply buttons to drive engagement - Pre-programmed reply and action buttons including maps, calendar, dialler actions, and more

RCS – the future of messaging

What exactly is RCS and how does it work? Watch the short GSMA video to see the power of RCS in action.


How can you use RCS Business Messaging?

Deploying RCS as part of your marketing strategy has never been easier. 159 million people are already using RCS every month and it's the perfect opportunity for brands to upgrade their messaging to consumers. Have a look at some of the examples of how RCS Business Messaging is already being used to enhance customer experience and therefore, their bottom line. Everything from
Leading global brands including Vodafone, Sprint, Orange, SnapTravel, Claro, and Walgreens, recently launched RCS Business Messaging at MWC Barcelona 2018. Watch their demos to see how these big brands are engaging with their consumers using this interactive and compelling channel.

PRODUCT INFO

Product and channel features

Reach over 2 billion Android users worldwide already capable of receiving RCS messages.

Connect with your customers via multiple channels in the Clickatell Connect Suite.

Enrich your customer experience by including images, emojis, videos, GIFs, carousels and more when you share updates.

Just like SMS, all you need to reach your customer via RCS is their phone number.

Read receipts are necessary for regulatory compliance but can also be used to trigger customer actions and to complete transactions.

Gain customer trust with a verified business account instead of using a short code or mobile number.

Customers are able to send replies quickly by tapping pre-programmed, customizable reply messages.

Real-time reporting ensures that the success of your campaign is measurable.

Should your customer not be able to receive RCS messaging yet, text messages are still sent in plain text via SMS.

Role and permission based access control for multiple business users.

Brand your messages with your business name, logo, and corporate colors.

Clickatell’s gateway delivers thousands of messages per second.

No need for customers to download an app – RCS is sent directly via the native Android messaging app – in exactly the same way SMS is.

Tap into the power of WhatsApp for business and engage with your customers like never before

Apply now