Why am I unable to check out and make a payment?
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Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our support team.
To make a payment, ensure that your billing details have been added on the Billing and Payments page which is accessible via the profile icon drop-down in your portal. Next, add a payment method in the Payment Methods tab.
To top up your account balance, navigate to the Top Up tab under Billing and Payments, or click the Top Up Balance button in the profile icon drop-down. You can also set up auto top-up to make sure that your balance remains positive.
To manage and pay for a subscription such as a two-way number, navigate to My Purchases from the profile icon drop-down.
Contact our support team and one of our agents will be in touch with you to answer any questions you have.
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