Help Center

Can I get a refund?

We will evaluate your refund request, according to our terms and conditions and the regulations applicable in your country. Please note the following important points:

  • Although we review and evaluate each refund request on its own merits and on a case-by-case basis, Clickatell is under no obligation to process any refund payments.

  • A processing fee is applicable for all refunds processed. See our terms and conditions for more details.

  • If you want your cancel your account entirely, you will forfeit any unused credits (except for payments received by Clickatell within 7 days prior to termination).


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