‹   Back

Can I get a refund?

We will evaluate your refund request, according to our terms and conditions and the regulations applicable in your country. Please note the following important points:

  • Although we review and evaluate each refund request on its own merits and on a case-by-case basis, Clickatell is under no obligation to process any refund payments.
  • A processing fee is applicable for all refunds processed. See our terms and conditions for more details.
  • If you want your account cancelled entirely, you will forfeit any unused credits (except for payments received by Clickatell within 7 days prior to termination).

Other resources

Ask the community

Visit Stack Overflow to join our community of developers and find the answer you need.
Visit Stack Overflow

Contact support

Contact our support team and one of our agents will be in touch with you to answer any questions you have.
Contact us

SMS Platform

Clickatell SMS Platform is a bulk SMS system that enables you to send messages securely, reliably and instantly, sparking a dynamic dialogue between business and customer.

Find out more