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Why are my SMS messages not being delivered?

Visit your Analytics and Reports section which lists all the results of your message sending.

For a breakdown of message statuses and error codes, see our Developers Documentation website.


If you are currently using the old user portal:

Visit your Reporting section which lists all the results of your message sending as well as a breakdown of the error codes you've received.

If you have questions about switching to the new portal, see here or contact our support team.


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