Clickatell offers dedicated short codes in South Africa.
A South African short code is five digits long and has four accompanying long numbers, one for each local network. When you send a message using a short code as a source address, the receiving handset will see the relevant long number associated with that short code as the sender ID. For example: when you send a message to a Vodacom handset from your short code, the recipient will receive that message from the Vodacom long number for that short code. The long numbers will be unique to each short code.
In South Africa, a short code is country-specific and can only be used to send and receive messages.
Clickatell will procure the short code and coordinate the approval process with all supported mobile operators on your behalf. The entire process can take up to seven days.
On approval, your dedicated short code is randomly assigned from a pool of available numbers.
A dedicated SA short code has a once-off application fee as well as a monthly subscription fee.
All incoming messages to your short code are free, but you pay for outgoing messages.
To get a complete pricing estimate, go to the Clickatell pricing estimator, choose South Africa, select Two-way messaging > short code, and indicate your expected outbound message volumes. Please bear in mind that all outgoing message pricing is estimated as costs are calculated at the time of sending.
The Independent Communications Authority of South Africa (ICASA) is the official regulator of the South African communications, broadcasting, and postal services sectors.
We’ve created a quick overview of SMS regulations and restrictions in South Africa that may be applicable to your short code.
It is your responsibility to consult with your legal team and to ensure that your opt-in and opt-out processes, message content, and all other aspects of your message sending within South Africa comply with the applicable legislation as well as the Clickatell terms and conditions to avoid your number being blocked, or substantial fines imposed.
Clickatell is also a member of the Wireless Application Service Providers’ Association (WASPA) and we are bound by their code of conduct.
Here is an easy step-by-step guide:
During the festive season, many network operators in SA implement a freeze period on short code processing. The freeze period usually ranges from mid-December to mid-January. It is therefore recommended that short code provisioning and amendments/migrations are done before the freeze period to avoid delays.
For more information on premium short codes and reverse-billed short codes, please contact our sales team.
Note: This article pertains to the new Clickatell User Portal. For information relating to the old User Portal, see here.
Was this article helpful 0 out of 0 found this helpful
Visit Stack Overflow to join our community of developers and find the answer you need.
Contact our support team and one of our agents will be in touch with you to answer any questions you have.