26 October 2011

Clickatell announces Personalized Priority Messaging Award-winners

Redwood City, CA - Clickatell, the global leader in mobile communications specializing in SMS messaging as a service, announced today the winners of the inaugural 2011 Personalized Priority Messaging (PPM) awards. The winners were chosen by the judges for their innovative use of mobile messaging, to, amongst others, build close customer connections, develop effective internal communications and improve global safety and security.

Drawn from a range of sectors from emergency services to retail, the award-winners' mobile message communications exhibited leading characteristics of successful PPM campaigns: making valuable use of the ubiquity, and push-messaging capability of the SMS protocol to deliver value for the message sender and the receiver as a result of message simplicity, contextual relevance and time-sensitivity.

"With a higher response rate than any other media type, SMS can be a highly effective method of communication to develop personal relationships with any business stakeholders -- and the PPM awards prove that the days of traditional bulk mobile messaging are truly long gone," said Pieter de Viliers, CEO of Clickatell. "We created the awards to highlight innovative ways companies are leveraging PPM to reach and influence their audience more effectively than with any other media type."

Universal Alert, used by NASA and the U.S. Military to connect people during an emergency, received the public vote for its use of PPM. This Public Priority Award-winner, headquartered in New Jersey, tapped Clickatell's mobile messaging gateway to simplify mobile group communications. "Personalized Priority Messages are the most effective means to reach people during an emergency, and potentially save lives, as they are received at a far higher rate than any other communication type," said Seth Danberry, CEO of Universal Alert.

South Africa's largest online marketplace, bidorbuy, was named the winner in the Enterprise category for using PPM to alert bidders in online auctions when they have been outbid, and Databuzz, a software consultancy company from Australia, won the Application Developers award for its companion service, fmSMS which allows users to send relevant SMS messages to a database of contacts on FileMaker. QLess, the winning SMB from Los Angeles CA, aims to use PPM to eliminate the experience of waiting in line. "When used effectively, SMS can provide businesses with a powerful way to get the message out and improve the customer experience," said Alex Backer, Founder and CEO of QLess. "With SMS, we were able to provide personalized convenience and huge time savings to our customers by helping them avoid dreaded lines and long waits. We are honored to be recognized by the PPM Awards for our work."

The full list of PPM Award winners and runners-up are as follows:

Enterprise Category
Winner: Bid or Buy
Runner Up: May Places

Small and Medium Business Category
Winner: QLess
1st Runner Up: Pin Point Alerts Ltd (Map Alerter)
2nd Runner Up: Teach Me 2

Application Developers Category
Winner: Databuzz (fmSMS)
1st Runner Up: iGeek
2nd Runner Up: Web Industry

Public Priority Award
Winner: Universal Alerts

About Clickatell

Todays’ consumers spend more time on chat like text, Instagram, Facebook Messenger, and WhatsApp than apps, and they expect a high degree of convenience in the way brands serve them. Clickatell makes it possible for brands and consumers to engage and transact via mobile chat and digital channels with industry-leading communications commerce platforms and solutions. With offices in San Francisco, Toronto, Cape Town, and Lagos, Clickatell serves more than 15,000 global brands, ranging from Fortune 500 organizations to well-known consumer brands and small businesses in over 220 countries worldwide.

Clickatell in the media

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