Chat banking puts your bank in the chat apps your customers love, like WhatsApp. Here’s how chat banking works: you automate banking tasks within the chat apps your customers already use. Customers get their support, account and bill pay services from within chat. And you deliver the fast and familiar digital experience they expect.
Learn how to take advantage of the rapidly evolving chat banking service and commerce opportunity.
A global shift to chat is underway and our eBook, video and article outlines how banks should approach this powerful medium
for engaging with and transacting for mobile-first customers.
Empower customers with mobile-first and mobile-always experiences.
Menu-based automation speeds tasks for customers without frustration.
Make partner offerings, like digital goods, available in chat apps.
Clickatell created the world’s first chat banking solution.
Today, multiple Clickatell clients deliver chat banking to
customers. Fast to implement, our pre-configured
solution automates banking activities for mobile users
with WhatsApp and USSD.
Chat Banking self-service provides support and related services within a chat app. Customers enjoy the 24/7 availability and the ability to quickly choose support services without the need to include service agents.
Chat banking self-service use cases include:
Chat Banking account management allows customers to view and manage all account activities within chat. Customers gain immediate access and control over essential banking services and activities.
Chat banking account management use cases include:
Chat Banking transaction services enables banks to sell, distribute and manage payments for digital goods and services within chat – increasing customer engagement and spend.
Chat banking transaction services use cases include: