Chat Banking

Open a 24/7, everywhere branch in chat

Chat banking puts your bank in the chat apps your customers love, like WhatsApp. Here’s how chat banking works: you automate banking tasks within the chat apps customer already use all the time. You can even sell partner products. Customers enjoy instant service as you open a new revenue stream.

Frictionless banking

Anytime, anywhere service
Anytime, anywhere service

Empower customers with mobile-first and mobile-always experiences.

Lower costs
Lower costs

Menu-based automation speeds tasks for customers without frustration.

Higher revenue
Higher revenue

Make partner offerings, like digital goods, available in chat apps.

Proven chat banking on WhatsApp

Clickatell created the world’s first chat banking solution.
Today, multiple Clickatell clients deliver chat banking to
customers. Fast to implement, our pre-configured
solution automates banking activities for mobile users
with WhatsApp and USSD.

Use Cases

Proven chat banking on WhatsApp

Offer convenience, instant service and peace of mind

Instant help in a crisis

Clickatell created the world’s first chat banking solution. Today, multiple Clickatell clients deliver chat banking to customers. Fast to implement, our pre-configured solution automates banking activities for mobile users with WhatsApp and USSD.

People bank when they’re excited to share or spend their resources—and when they’re under stress. Chat banking provides fast satisfaction and relief.

Touch screen

Reporting a stolen bank card

Anika just turned her back for a second. A thief grabbed her purse.

Luckily, her mobile was in her pocket. She uses chat banking to cancel her card and request a new one. Instant relief!

But canceling another card issued by an institution without chat banking? The process takes 10 times as long.

Start providing chat banking

Request a demo

Clients who trust in us

  • IMDB Logo
  • WhatsApp for Business
  • Citrix for Business
  • Spur Company Logo
  • Ikea logo
  • Ericsson logo
  • Target logo
  • XpoLogistics logo
  • First Bank logo
  • GT Bank logo
  • UBA Bank logo
  • Absa Bank logo