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Put your bank in the chat apps your customers love, like WhatsApp. With chat banking, customers get their digital banking customer support, account management, and bill payment services from within chat—and you automate the process to deliver a fast and familiar mobile experience.
Enable support and related services within a chat app. Customers enjoy 24/7 availability and the ability to quickly choose support services without the need to include service agents.
Get real-time support and rapid responses to inquiries.
Report fraud or ID theft, as well as the ability to turn cards on or off.
Find nearby banks or ATMs.
Apply for credit cards, loans, and other banking services.
Let customers view and manage their account activities within chat. Customers gain immediate access and control over essential banking services and activities.
View account balances.
Retrieve bank statements and tax documents.
Stop payments on checks.
Add or change overdraft services.
Open new accounts.
Set up and manage direct deposits.
Chat banking transaction services enable your bank to sell, distribute, and manage payments for digital goods and services within chat to increase customer engagement and spend.
Make instant payments and purchase mobile data and airtime, digital media subscriptions, and gift cards.
Manage digital products and payments, and purchase goods and services from your bank and partners.
Use the mobile chat apps that customers already prefer.
Offer anytime, everywhere in-chat branches, open 24/7.
Deliver fast and familiar digital banking experiences that customers expect.
Automate routine banking tasks, offering customer support, account payment, and transaction services.
Reach a wider audience, growing revenue through commerce while also lowering business costs.
See how to best approach this powerful medium for engaging and transacting with mobile-first customers.
Empower customers with mobile-first and mobile-always experiences.
Use menu-based automation to accelerate tasks and reduce friction for customers.
Enable partner offerings, such as digital goods, to become available in chat apps.
Instantly interact with your customers in the way they prefer.
We created the world’s first chat banking solution—and today have numerous clients offering chat banking services to their customers. Fast to implement, Clickatell’s pre-configured chat banking solution automates banking activities for mobile users on WhatsApp.
Queuing and routing
Transaction and payment acceptance
Chat channel access
Digital distribution of products