Everyone wants a work environment capable of delivering on time, with the highest quality of products or services possible. These days, people are more reliant than ever on the digital workforce to create new products or offer services for more clients, at a faster rate. And with these advances, it’s worth considering what the latest technology – especially applications of artificial intelligence – can do to enhance a digital workforce.
The Digital Workforce Group offers an important definition of the “digital workforce”: “The collection of all of the digital tools provided by an organization to allow its employees to do their jobs.”
Basically, if you’re working in a modern office, connected to the internet, you’re working with a digital workforce. It allows for better processes to arise, especially when you consider that advanced tech, like artificial intelligence, can be applied in ways to make life easier for everyone.
The specter of robots taking over the workforce has some resonance when considering robotic process automation (RPA). First, we should know what this actually means. As InfoWorld defines it:
“RPA is ‘robotic’ software that organizations configure to capture and interpret the actions of existing applications employed in various business processes.”
The software can be tailored to specific processes relevant to the business. Once this is done, it can automatically “process transactions, manipulate data, trigger responses, and communicate with other systems as necessary.” These are often regarded as fairly banal tasks, taking up unnecessary time which staff could use to accomplish far more important projects.
This is one application of artificial intelligence, which is increasingly finding use in business environments. By not requiring external, human oversight, process automation can complete tasks effectively, accurately and consistently.
What should be noted is the tasks ideal for RPA are already tasks that businesses try not to give to staff. As RoboHub points out: “[RPA] works best when the processes are repetitive, rules-based and frequent i.e. those tasks that are normally great candidates for outsourcing.”
This means, in many ways, this is not a problem for a company’s staff since ideally they’d be trying to get these menial tasks completed by others anyway. Of course, this does impact other individuals, like freelancers.
The idea of technology taking over repetitive tasks isn’t only for advanced systems like artificial intelligence. As we’ve highlighted before, marketing automation can be handled by all manner of apps and software, helping businesses focus on more important tasks. This increases production since more resources can focus on these higher priorities.
Artificial intelligence is becoming central to the tools businesses use. Like all forms of technological progress, there is hesitation at letting go of the ways things were done in the past. But just as people came to accept emails replacing letters, so businesses will come to embrace AI as not only important but central to workforce productivity. It’s time for all businesses to begin thinking ahead in terms of AI.
Where to start? Perhaps by checking out Clickatell Touch. Replace outdated call center processes with real-time, intelligent workflow automation today!
SMS and two-way channels, automation, call center integration, payments - do it all with Clickatell's Chat Commerce platform.