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How do I direct users to an external website from within a workflow?

The External Link node allows you to call an external web URL and in turn allows the URL to return a single variable result. Your end-user is directed to an external web page from within a Chat Flow conversation and then returns to the Chat Flow conversation with optional additional data gathered from the external web page. Examples include directing your users to visit a website to read terms and conditions or complete a survey on their experience.

The External Link node typically provides your end-user with the required information and URL (hyperlink) to the website they must visit. Remember to include instructions to your end-user so they understand what you expect from them when clicking out to the website provided.

For more detailed instructions on how to set up this node type, refer to the Chat Flow User Guide.

 

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