Several restrictions are in place regarding SMS messaging in India, particularly when it comes to the country’s National Do Not Call (NDNC) list (more information in the table below). There are also other restrictions in place regarding sending times and volumes.
We suggest you work with a sales advisor to ensure compliance with all SMS regulations. Get in touch now and set up your messaging program with the help of our experts.
Marketing messages can only be sent Mon-Sun, 9 AM to 9 PM
Local transactional messages can be sent at any time
International vs local split
This type of traffic can bypass the DND, however, the customer must be local and send transactional traffic
A character sender ID must be registered for customers sending local traffic
Sample content must be provided for whitelisting
Only local customers can send over the local binds
This traffic will be checked against the DND
OTT (ILDO) Traffic:
All sender IDs will be overwritten with a shortcode
OTT traffic should be sent via these binds
General content restrictions
You may not send more than six messages per hour with the same content, from the same sender, to the same number.
Transactional routes cannot be used for sending any messages relating to stocks and/or shares. To use transactional routes for stock market activities, you’ll need to get certification from stockbrokers and/or entities registered with the Securities and Exchange Board of India (SEBI).
The certification must follow the guidelines below:
Certification must be written on the entity’s company letterhead
The entity should be registered with SEBI
The entity should mention the command line interfaces (CLIs) to be used by them and the nature of the messages/content to be used
Purchase order validity
No opt-in messages should be sent via
An opt-in message can be sent to the end-user
only if s/he has submitted a documented approval
Web opt-ins are not accepted as approved opt-ins.
Any invitations related to social media/websites/OTTs need to have their content confirmed and whitelisted prior to being sent via transactional accounts, and violating this can result in heavy fines.
Content registration required
Opt-out instructions required
Sender ID regulations
Sender ids will be overwritten for local promotional and ILDO traffic
Whitelisting of 6 character length sender ids is require to send over the transactional route
Sender ID documentation required
Message templates must be provided
Service description must be provided
Country supports MNP
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