SMS Country regulations and restrictions

Australia

Available countries

There are complex laws governing Australian SMS messaging, with many restrictions on the types of messages that can be sent to handsets. Most networks provide delivery receipts but bear in mind that your messages are unlikely to be delivered if they’re flagged as spam.

Direct marketing messages cannot be sent to handsets without prior consent from the recipient. Generally, express consent is required (for example, by means of an SMS), but in some cases, consent may be inferred through an existing relationship. View detailed restrictions in the table below or visit the Australian Communications and Media Authority for more information.

It’s a good idea to work with a sales advisor to ensure compliance with all Australian SMS regulations. Get in touch now and set up your messaging program with the help of our experts.

Restriction Description
DND exists No
Time restrictions No
International vs local split No
Local traffic N/A
International traffic N/A
General content restrictions
  • No adult, religious, political, or gambling content. 
  • URL whitelisting is not required for operators in Australia if the content and URL are legitimate. 
  • If spam or suspicious links are detected, they will be blocked by operators. 
  • It is not recommended to use URL shorteners (e.g., Bitly, TinyURL, and so on). 
  • Big fines can be given for sending spam.
Content registration required No
Opt-out instructions required Yes
  • Users must opt in to your service via text message. Web/PIN opt-ins are not allowed.
  • Double opt-in is required for subscription services.
  • All marketing messages must include a STOP option.
  • In the case of direct marketing messages, senders must include their identity and must provide a valid opt-out address.
Sender ID regulations Dynamic alpha supported
Sender ID registration offered by Clickatell Not supported
Sender ID documentation required N/A
Country supports MNP Yes

Other resources

Help Center

Help Center

Learn more about our SMS features as well as other related topics.

Visit help center

SMS Promotions

SMS Promotions

Browse through the current list of promotions and take advantage of our special rates.

View promotions

Contact support

Contact support

Contact our support team and one of our agents will be in touch with you to answer any questions you have.

Contact support