Welcome to Clickatell

The Global Leader in Chat Commerce

With more than 20 years of innovation, from messaging to customer engagement to chat, Clickatell gives consumers the power to transact with brands anytime, anywhere.

Integrated SMS API Platform

Start the conversation with two-way SMS messaging

Send scalable, reliable, and secure text messages to your customers anywhere, anytime.

Sign up here for a free account

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About Us

We're driving the next wave of digital commerce

We're obsessed with helping brands create commerce experiences their customers love in the messaging channels they already use everyday.

Careers

Find your place, make your mark

We're a global team, united in our diversity toward the common goal of bringing the next wave of digital commerce to the world. If you're looking to make history while doing the best work of your career alongside some of the planet's brightest people, you've come to the right place.

Find your place,

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The chat economy enables economic activities—including the discovery, access, and purchase of goods and services—empowered with chat apps. In this seismic shift, consumers bypass cash, talk, in-person interactions, brand-specific apps, and websites. That’s massive!

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Clickatell offers two SMS connectivity products: SMS APIs and an SMS Gateway. Both products come with Clickatell’s enterprise-level support, full scalability, 24/7 team monitoring, 99.9% platform uptime, and secure messaging encryption.

SMS Gateway

Ideal if you:

  • Are a large enterprise, aggregator, partner, or reseller sending a minimum of 250 000 messages per month.

  • Are an SMS specialist and SMS is the only channel you require.

  • Require access to specialized APIs like SMPP (in addition to standard APIs such as HTTP and REST).

  • Require custom routing profiles and full feature-level controls.

  • Require any type of special services such as conversion APIs, custom monitoring, content registration, locale domicile pricing, etc.

  • Want a post-paid billing agreement.

Get in Touch

SMS APIs

Ideal if you:

  • Are a business sending any number of messages per month – any SMS amount for any business size!

  • Are planning on using other messaging channels in addition to SMS (WhatsApp, etc.).

  • Require an HTTP API or REST-based API (Clickatell’s One API supports other digital channels such as WhatsApp).

  • Require standard and priority routing as well as standard feature controls.

  • Want access to Clickatell’s Chat Flow, Chat Desk, and Campaign Manager products.

  • Want a pre-paid or post-paid billing agreement.

Get started

LATEST CONTENT

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See how to best approach this powerful medium for engaging and transacting with mobile-first customers.

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All believers in the future of Clickatell, our investors are some of the most forward-thinking people and companies on the planet.

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Great customer experience is a win for businesses and customers. A business’s ability to connect and transact directly on a messaging platform adds great value for both customers and brands. 15000+ clients and 1750 organizations trust Clickatell worldwide.

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The world is waiting to hear from you, so why not start the conversation with the Clickatell Chat Commerce Platform?

Deploy better customer engagement experiences with business messaging solutions delivered globally, reliably, and at scale.

Flexible SMS Pricing Options

Our SMS price estimator will assist you to calculate your SMS distribution based on the destination and type of message you’re sending.

Contact Sales, arrange a demo.

SIGN UP TODAY

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Clickatell Founders

A big idea. A tiny apartment

In a tiny apartment in Cape Town, our (now) CEO Pieter de Villiers, his twin brother Casper, and two friends Danie du Toit and Patrick Lawson embarked on creating an application programming interface (API) between cellphones and computers. They did it! They created a world’s first: four lines of code that created a way to send SMS from the internet to cell phones. 

The team then introduced Clickatell’s chat capabilities in developing countries, including South Africa. Here, limited transportation infrastructure makes it difficult to shop and bank at stores and financial institutions, and a cell phone is the primary communication device. Brands were in search of a mobile messaging, engagement and commerce solution to conduct business with these mobile-based customers. We delivered. 

Today, Clickatell’s solutions are utilized by companies around the world and across industries for customer care, commerce, customer acquisition, customer retention, and customer expansion. 

Clickatell Founders
Danie du Toit

Goodbye, good friend!

One of the four original founders of Clickatell, Danie du Toit was the custodian of our brand and product offering until 2005. Sadly, after a long battle with leukemia, Danie passed away August 16, 2005. We recognize his vision and contribution in establishing Clickatell as one of the leading mobile enablers in the world. We continue to track the “footprints” Danie left in the company that are inspiring until this day.

Global presence, virtual workplace.

We're one global team, coming together (virtually) from different parts of the world to collaborate together everyday. Though we're remote first, we also have hubs in key areas where we can meet and connect in person.

See all openings

1

Global office

5

Regional hubs

350+

Employees

9.5 Billion

Messages sent annually

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COMPANY CULTURE

Value-Based Hard Work

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Ready to do your best work? Join our team of passionate individuals and expanding global team.

Visit our careers page
OUR VALUES
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We’re a values-driven company, hiring people who are a fit for our culture, have a bias for action, and play well with others. We don’t care what you look like, where you’re from, or who you're attached to. We hire the best person for the job based on their own merit and drive to do whatever it takes to win.

More about us

CHAMPIONS

We do the right thing

We do things right. We show humility. We are authentic.

CURIOUS

We ask why

We are on a learning journey. We look for insights. We are open-minded.

COLLABORATIVE

We succeed as a team

We share information. We communicate effectively. We are helpful.

COURAGEOUS

We have true grit

We take smart risks. We confront our fears. We value differing points of view.

CREATIVE

We find a way always

We solve for simple. We put our customers first. We connect the dots.

Messaging is an ideal way for businesses to engage their customers. It is a widely adopted, easy to understand, and now delivers sophisticated app-like experiences.

Benefits

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Here are just a few of the many reasons that working at Clickatell is as great for your life as it is for your career—in addition to the obvious thrill of pushing technological boundaries and upending the way the world communicates.

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Flexible workplace

  • Your home office

  • Hub: San Francisco, USA

  • Hub: Atlanta, USA

  • Hub: Toronto, Canada

  • Hub: Cape Town, South Africa

  • Hub: Lagos, Nigeria

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Live well

  • Medical aid

  • Pension and savings funds

  • Additional personal days

  • Wellness events

"Thanks to the continuous support from my Clickatell team, my skills and knowledge as a software developer has grown immensely. It gives me a great sense of accomplishment – both professionally and personally."

Winfreda Mazvidza headshot

Winfreda Mazvidza

Junior Software Developer – Java | Software Development

"It’s amazing how a messaging company has grown and transformed not only the lives, but the payment landscape in Nigeria. I believe that Clickatell will be a dominant global Chat Commerce player in the next decade."

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Samson Isa

Regional Managing Director: West Africa | Enterprise Sales

"I am blessed to be part of a company that is diverse, with great culture and values. May you keep growing, innovating, and providing great opportunities."

Lulama Phokolo headshot

Lulama Phokolo

AR Administrator | Finance Operations

"Everyone has an important role to play in the ultimate success of Clickatell – that you’re not simply a seat that has to be filled, but that you are an important cog in the machine, and you are valued."

Elsje Kemp headshot

Elsje Kemp

Technical Writer | Product Management

"Every moment is a fresh beginning. It was a great journey and enjoyed every level of it. Road of Learning is a journey of thousand miles, and it must be taken one step at the time."

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Tebogo Makabate

Junior Data Scientist | Analytics and Reporting

"Every day is fun, insightful, challenging and continuously learning from your team members."

Hendri Coetsee headshot

Hendri Coetsee

Junior Software Developer: Java | Software Development

"As a Clickatell champion, it's important to value the diversity of everyone’s backstory and identity. When I was looking for a new venture, Clickatell’s job posting stated that the company values all individuals regardless of race, disability, and sexual orientation. This immediately made me want to invest my energy into Clickatell, where I can be myself without feeling the need to hide."

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Jandro Saayman

UX/UI Product Designer | Product Management

"As a Women in Leadership at Clickatell, I am given the platform to drive change and my contribution is valued. Clickatell encourages me to harness my leadership qualities and given me the opportunity to showcase my strengths."

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Veruschka Diest

Director Inside Sales | Inside Sales

Automate communication

  • 1

    Register a free account and log in

  • 2

    Activate the SMS channel and add a new setup

  • 3

    Set up a basic HTTP API or our REST-based One API

  • 4

    Test and publish the integration

  • 5

    Send and track your SMS messages

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Cater to your guests' ever-changing needs with personalization and automation and watch your sales and customer engagement soar. From flight details, booking options, cancelations, upgrades, hotels, and more, scalability is at your fingertips. Make your customers feel at home, even when they’re not, with the power of real-time business messaging and payments. 

BOOKING UPDATES
Keep customers informed

Allow your customers to opt-in at checkout, and send them booking confirmation, and Day of Ops messaging, such as check-in notifications, digital boarding passes, flight status updates, gate changes, baggage pickup, seat upgrades, etc.

Keep customers informed
TRAVEL DESK
Automated customer interactions

Use a travel chatbot to quickly respond to your customers when they text your business, scan a QR code, or click a button on your website or app.

Automated customer interactions
ABANDONED BOOKINGS
Reactivate stalled purchases

Send customers a message reminding them that they still have items in their cart. Present a link to pay and incentivize them to complete their purchase. 

Reactivate stalled purchases
LAST MINUTE DEALS
Engage with relevant promotions

Reach out to your customers and allow them to take advantage of last-minute special offers to their favorite destinations, including incentives to buy right there and then. 

Engage with relevant promotions
CUSTOMER SATISFACTION
Increase revenue, reduce costs

Determine how well your products or services meet customer expectations. One of the most important indicators of purchase intentions and customer loyalty, establishing customer satisfaction helps predict business growth and revenue, while preventing customer churn.

Increase revenue, reduce costs

Our brand resources

Our brand assets are perfect for writing about Clickatell, building an integration, or simply featuring our brand on your site.

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Pieter de Villiers

Pieter de Villiers

Chief Executive Officer and Co-Founder, Clickatell
Jeppe Dorff

Jeppe Dorff

Chief Product and Technology Officer, Clickatell
Jennifer Shambroom

Jennifer Shambroom

Chief Marketing Officer, Clickatell

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We're a company with global reach, serving more than 220 countries / territories and 85% of the world's population. Our innovative mobile messaging solutions enable Chat Commerce for the world's leading brands.

5 billion

user-reach, worldwide

9.5 billion

business messages sent monthly

1000+

connected mobile networks

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Number of SMS messages

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Priority*

Two-Way*

0 - 9,999

$0.08494

$0.08494

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* Price per SMS

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* Price per SMS

Compare Packages

See our complete feature list to determine which package is right for you.

Packages

Not seeing what you’re looking for?

Get in Touch

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Try for free

Connect

Contact Sales

Interact

Contact Sales

Transact

Contact Sales
Overview
Channels Available
WhatsApp
WhatsApp
SMS
SMS
WhatsApp
WhatsApp
SMS
SMS
USSD
USSD
WhatsApp
WhatsApp
SMS
SMS
USSD
USSD
Apple Messages
Apple Messages
WhatsApp
WhatsApp
SMS
SMS
USSD
USSD
Apple Messages
Apple Messages
Messages Included P/MPay-as-you-go, up to 50,000 p/m
Throughput (MPS and/or TPS)
Platform Capabilities
Number Procurement
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Channel APIs
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Bulk Outgoing Messaging
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Automated Messaging
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Live Agent Messaging
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Payments in Messaging
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AI in Messaging
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Customer Services
Technical Account Management
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Service Activation Management
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Integration to 3rd Party CRMs
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Integration to 3rd Party OMSs
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Reporting
Standard Reporting & Dashboards
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Advanced Custom Reporting
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Infrastructure & Support
24/7/365 SupportStandardBusinessBusinessBusiness
99.98% Uptime SLA
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Custom Enterprise Support
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"Karri is a global first and a brilliant solution that eliminates the inconvenience of school payments. Karri relies on its ability to communicate with parents. “Because SMS messages are delivered directly to their mobile phones, parents are able to navigate the download process and installation process with ease, and with a far higher success rate.” Clickatell’s APIs quickly and easily allowed us to “fire off an SMS from anywhere in our tech stack, making it very easy to develop it into applications."

Louis Buys, Founder
karri

"Alert-a-buddy is an automated buddy system that relies on SMS to help reduce workload, and provide a vital and robust employee safety net for lone workers around the clock, 365 days a year. As is the case for all SMS messaging customers, reliability is key. Clickatell’s “SMS messaging provides a quick and easy way for users to communicate with our system. Everyone is so familiar with SMS that it’s often the easiest way for them to communicate."

Alanna Lawrie-Fussey, Managing Director
alertabuddy

"Bands For Hire Ltd is a live music agency operating in the UK, providing musical bands for any occasion. They use SMS messaging to effectively communicate and inform clients that an email has been sent, prompting them to check their emails sooner. A simple SMS message takes care of the problem. Bands for Hire chose to use Clickatell for its “easy-to-use API with full and clear documentation and numerous code samples to get started."

Adam Mezzatesta, Founder
bands for hire



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Advance and personalize the customer experience. Deliver higher customer satisfaction and retention, increased sales, improved business efficiencies, and reduced operating costs with our chat platform.

Company milestones

The Clickatell Story

For more than 20 years, Clickatell has been a global technology company and innovator in mobile messaging, engagement, and commerce.

2000

Became the first to connect internet businesses with consumers on mobile using SMS that could be implemented with four lines of code.

2003

Received the Global Award for Mobile Message, just 3 years after Clickatell was founded.

2008

Became market leaders in Global Enterprise for SMS.

2012

Pioneered global SMS API offering and award-winning mobile payments and distrbution platform Transact.

2014

Launched Digital Distribution Airtime and Data.

2017

Developed proprietary technology for natural language understanding and in-chat application delivery as part of its Touch platform.

2018

Introduced the world's first chat banking solution.

2019

Became the world's leading Chat Commerce solution provider in emerging markets.

2020

Celebrated 20-year anniversary as Chat Commerce pioneer.

2021

Introduced Chat 2 Pay, an in-chat merchant payments feature with Cybersource, a Visa solution.

And the story continues...

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Add even more to your in-message commerce experience

Order updates
Order updates

Allow your customers to opt-in at checkout, and send them order and payment confirmation, tracking information, and delivery status, all through SMS.

Promotions
Promotions

When a new product becomes available, or a product comes back in stock, send a text message to your customers with incentives to purchase.

Cart reactivation
Cart reactivation

Send customers a text reminding them that they still have items in their cart. Provide a secure link to pay with discount and complete their purchase.

Loyalty programs
Loyalty programs

Introduce and onboard customers to your loyalty program with a text message that contains a link sign-up and redeem a welcome offer.

Choose Your Pilot Program

Add SMS as an option to your contact us or support page
Retailer
Add SMS as an option to your contact us or support page

Give your customers the option to engage with your brand on the messaging channel they prefer most— SMS and chat. Enter to win a free, mobile messaging experience designed specifically for your business.

Send your guests a check-in SMS with resort information
Hotel
Send your guests a check-in SMS with resort information

It’s time to retire that printed piece of paper from the front desk. WiFi codes, pool hours, checkout times, special promotions... modernize your guest experience by sending a check-in text with key hotel information to your guest’s phone for convenient access.

Deliver a boarding pass with SMS
AIRLINE – DOMESTIC / REGIONAL
Deliver a boarding pass with SMS

Travelers love digital experiences, but for smaller airlines, a mobile app is expensive to build and maintain. Bridge the experience gap with SMS to deliver boarding passes, schedule changes, and other key information to your customers.

Deliver a boarding pass with WhatsApp
Airline - International
Deliver a boarding pass with WhatsApp

WhatsApp is the most used messaging app in the world, and most preferred for international travelers and foreign transplants to the US. Add WhatsApp to your omnichannel mix and deliver boarding passes and other information to these customers on the messaging app they use every day.

Chat Commerce Trends Report: Travel Infographic

The results are in: consumers want messaging and chat for travel. For our latest report, we surveyed consumers of all ages to discover how they prefer to interact with their favorite travel brands, including airlines, hotels, and car rental companies. 

Read Infographic

Setup is simple

With over 20 years of experience, our expert team will guide you through the process step‑by‑step.

Create a free account and start the registration process.

Create a Free Account

It’s important that your EIN, Legal Name, and Address matches your registered records at the State and Federal level.

Now that your brand has been approved, it’s time to register your campaign. For now, you only need to create at least one campaign. You can register more at a later stage.

After your campaign is approved, you need to purchase a new US Long Number.

Once your number purchase is a success, you’re now ready to begin sending SMSes to all your customers.

Engage with more customers via Clickatell chat self-service

  • Provide instant customer support, anytime, anywhere on customers’ favorite chat channels.

  • Empower customers to help themselves, increasing satisfaction and engagement.

  • Develop deeper customer relationships and retain more customers.

  • Reduce incoming queries and allocate resources to escalations.

  • Create and manage customer journeys to optimize customer experiences.

Learn more about Chat Commerce

CONVERSATIONAL

WhatsApp

Enable your customers to securely transact, receive 24/7 support and time-critical notifications via the world’s most popular chat channel – WhatsApp.

Learn more

INFORMATIONAL

Chat Flow

Chat Flow lets you create, edit, test and manage complex chat commerce experiences across multiple channels, building rich conversational engagements with your customers, visually.

Learn more

INFORMATIONAL

Chat Desk

Resolve queries without a phone call! Deliver superior customer service and support, letting your customers get immediate answers from a live agent through WhatsApp or SMS.

Learn more

Single Instance Component

Below is a list of all the single instance components.

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Leadership

Our Executive Team

Pieter de Villiers

Pieter de Villiers

Chief Executive Officer and Co-Founder

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Pieter de Villiers is a South African born, Silicon Valley experienced entrepreneur, and angel investor with a passion for Chat Commerce and the empowerment of people. Pieter is also one of the youngest mobile industry veterans with over 21-years’ experience in global telecoms, mobile messaging, and mobile payments backed by top-tier Silicon Valley VC firm Sequoia Capital. Pieter spent nearly 10 years in San Francisco where he successfully grew Clickatell into a multi-million-dollar company operating across multiple continents. Pieter has been recognized for his leadership and achievement in the mobile industry by many industry organizations including Endeavor and Global Technology Business that named him as one of the “top 40 under 40” executives who will likely “run the telecoms industry in 2020.” Along with his work with Clickatell and the mobile industry, Pieter actively works to promote and empower entrepreneurs in Africa in digital skills training in South Africa serving as chairman of SiMODiSA.org, a public benefit, not-for-profit organization based in South Africa and Africa.

Jeppe Dorff

Jeppe Dorff

Chief Product and Technology Officer

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Jeppe Dorff, a native of Denmark, has a wealth of global perspective with a career spanning most continents and many individual mobile payments and mobile banking deployments. Jeppe oversees Clickatell’s global footprint by delivering the company’s Chat Commerce Platform solutions to over 10,000 customers, many of which are Fortune 500 companies and leading global brands activating their own digital commerce transformations. Prior to joining Clickatell, Jeppe served in multiple executive roles including vice president of Transaction Services at Rogers Communications, vice president, Product, Strategy and Innovation with Mobile Money Ventures (a CitiGroup and SK Telecom joint venture), head of product development at EnStream (a Rogers, Bell, and TELUS joint venture). He was also the founder and chief technology officer of Secure Wireless Transfers where he developed the award-winning KushCash platform, one of the first mobile payment deployments in North America.

Zan Chivell

Zan Chivell

Chief Human Resources Officer

Chevron Up

Zan Chivell is an accomplished HR leader with a career having spanned various roles and portfolios, extending across a range of industries. Most notably she has worked in technology, payments, e-commerce, and retail. Throughout her career, she served on several leadership teams and executive committees of innovative and performing global businesses, with focus on high growth and scaling up. While working in South Africa and London, she managed HR programs at global enterprises expanding into new territories. She has served on various M&A and investment project teams, leading the People agenda. She was HR executive at RCS a division of BNP Paribas in Cape Town, head of talent acquisition at Boden in London, and senior HR manager at The Foschini Group based in Cape Town. Her passion is to create a working environment where top talent wants to be.

How effectively is your business using chat?
Take the Quiz to find out!

Chat Commerce incorporates the full consumer life cycle

Chat commerce enables brands to engage with their consumers and conduct seamless transactions, in their channel of choice.

Connect, engage, and transact with your customers in their chat channel of choice.Your customers can easily learn about your products, place orders, make purchases, return, and track deliveries, engage with live agents, resolve issues, and provide feedback in a seamless process, anytime, anywhere.

Get started with Chat Commerce today. We can show you the way.

Learn More about Chat Commerce

Chat Commerce

Explore the possibilities

Learn more about chat commerce to engage and transact with your mobile-first customers.

Drive more revenue with Chat Commerce

Create personalized interactions with your customers at scale. Engage with your customers through messaging, automation, live agent interactions and payments, all through one unified experience.

Clickatell - Product UI

What are my options?

Clickatell currently offers two SMS APIs to integrate with our SMS gateway via Clickatell Platform. Which API you choose really depends on your development capabilities, so if you’re not sure which to go with, don’t hesitate to contact our support team who’ll be more than happy to assist.

HTTP API

Our HTTP API enables you to send basic HTTP/S calls to the SMS API. You can loop through your database of mobile numbers and make HTTP/S requests to send your bulk text messages to them. This is the most basic form of API and is extremely easy to use and integrate. It also offers simplified integration and testing and is a great option if you’re looking for a limited development alternative.

REST API

REST makes use of a specific set of constraints or programmatic rules which are applied over the HTTP protocol layer. Simply put, REST refers to the way in which HTTP should be used. A greater variety of API calls and features are available, and therefore, greater development capability. The REST API is still extremely easy to integrate and allows for the use of a number of structured rules for webhooks.

API developer documentation

We’ve put together a range of documents to help you write applications and interact with the Clickatell Platform SMS APIs.

We lead the transformation of digital commerce and customer engagement through mobile.

As a leading provider of chat commerce for global banks and telecommunications companies, we give global consumer brands the power to reach over 90 percent of the world’s population through mobile messaging and chat.

We help brands stay relevant in a changing digital world with mobile engagement and payments on the world’s leading social chat platforms. Our deployments show positive ROI in as little as 12 months.

App-like experiences, without the need to download an app

Deliver powerful functionality from right within your customers’ trusted chat app. Provide in-depth product information, issue resolution, and the ability to make purchases from directly within the chat conversation. Conversation drives conversion – build deeper relationships with your customers by creating user journeys that will put them in touch with their digital lives, and your services.

Self-service account management

  • Account application and activation.
  • Customer onboarding.
  • Update personal details and security setting.
  • Customer authentication.
  • View, manage, and update account activities, services, and payments.
  • Credit/debit card services.

Increase the withdrawal limit on my card.

In-chat payments and transactions

  • Allow customers to purchase goods and services and facilitate payment in-chat.
  • Goods and services include mobile data and airtime, digital media subscriptions, gift cards etc.
  • Credit/debit card services.

I’d like to purchase a $50 gift voucher for a friend.

Information sharing, promotions and loyalty

  • Chat-based FAQ menus providing information about products and services.
  • Engage users when they respond to promotional campaigns.
  • Create referral programs and manage referral redemptions.
  • Facilitate loyalty programs.

It’s our first birthday! We’re offering 25% off!

Customer service and support

  • Rich self-service experiences delivered via mobile chat platforms.
  • Integration with existing CRM systems to extract or post information captured along a user’s journey.
  • Switch from self-service (unassisted) chat to live agent (assisted) chat using Chat Desk.

I'd like to find out about returning a product.

Chat Commerce incorporates the full consumer life cycle

Chat commerce enables brands to engage with their consumers and conduct seamless transactions, in their channel of choice.

Connect, engage, and transact with your customers in their chat channel of choice.Your customers can easily learn about your products, place orders, make purchases, return, and track deliveries, engage with live agents, resolve issues, and provide feedback in a seamless process, anytime, anywhere.

Get started with Chat Commerce today. We can show you the way.

Learn more about Chat Commerce

Choose Clickatell as your authorized WhatsApp Business Solution Provider

We're proud to be a global Meta Business Partner with vetted expertise in helping businesses advertise, sell, and engage with customers on WhatsApp. As a messaging partner, we're uniquely equipped to help businesses manage customer conversations at scale. With our specialized knowledge, we're able to create messaging experiences that can automate customer service, lead generation, and transactions over chat, empowering businesses to focus on what they do best.

Working with Meta on our customer's behalf
  • Clickatell delivers premium access to Meta's tools, resources, training, and support, to maximize the value and effectiveness that businesses get from the WhatsApp channel.
  • We can facilitate technical integration consultations with Meta's solution architects, as well as creative consultations with the experts at Meta.

Clickatell's advanced messaging solutions go beyond just WhatsApp. Our platform offers robust enterprise SMS and USSD messaging solutions, and we are also currently piloting Apple Messages for Business. With our assistance, you can seamlessly migrate customers from traditional SMS channels to richer channels like WhatsApp and Apple Messages.

We offer additional tools that are specifically designed for scalability. These tools enable businesses to quickly build, test, and deploy messaging solutions on a large scale.

Working with Meta on our customer's behalf.

  • Automated app-like messaging experiences, with the ability to switch between channels, depending on the use case.
  • Real-time, live-agent support, delivering assisted messaging experiences, with a human.
  • Accept payment in messaging channels (not natively available on the WhatsApp API).

Our team is proud to have pioneered the world's first chat commerce telecom solution. Today, we have enabled numerous banking businesses to leverage chat commerce, thanks to our innovative technology. With Clickatell's preconfigured chat commerce solution, you can swiftly implement automated customer engagement and commerce activities for users who prefer to use mobile devices, particularly on WhatsApp.

Built for the needs of modern businesses and their brands

  • Profile and account setup
  • Chat channel access
  • Real-time notifications
  • Fraud detection and authentication
  • Customer support workflow creation
  • Distribution of digital products with partners
  • Transaction facilitation and payment acceptance

At Clickatell, we provide enterprise account management services that go beyond just the WhatsApp API. Our dedicated and personalized technical and sales support is available for all your business messaging needs.

We prioritize encryption and security to ensure that your data and messages are always protected. Additionally, you can count on high levels of system uptime and performance, enabling you to deliver seamless and reliable messaging experiences to your customers.

Technical heavy lifting

  • Skilled team of Solutions Architects, TAMs and CAMs to drive the process and help to create messaging experiences that deliver value to end-users, and grow businesses, without having to worry about technical overhead.
  • System monitoring, reporting and analytics, and regular system maintenance ensures business continuity and insight into messaging performance.