If we’re honest, there are so many questions that employees wish to ask their employers, managers or human resource (HR) professionals in person, but oftentimes, these questions are delayed by fear. While the benefits of chatbots for business operations are incredible, the HR benefits cannot be ignored.
Using chatbots for an automated process
HR chatbots can offer significant changes in the business, as well as towards employee emotions and feelings towards certain situations. Automation has been a corporate buzzword for quite some time, and HR departments are in desperate need of it. From increased productivity and employee engagement to improvements in recruitment and talent management, HR professionals can also make use of chatbots and artificial intelligence (AI) for more complex reasons. For example, putting an end to workplace harassment.
As of now, chatbots have helped plenty of businesses transform the way they do business in a digital world. Forget thinking that chatbots are creepy robots… and rather think of them as the HR employees they are. Chatbots simply converse according to a very human-like chit-chat dialogue, helping businesses to save time and energy on tasks that can be handled by artificial intelligence (AI). A major perk of these machines is the way in which they can encourage employees to speak out on any sensitive, concerning issues they’re experiencing in the office. They can be used as a tool to promote transparency.
Here are a few reasons why HR departments should make use of AI for an automated process:
Handle internal queries
Often, employees ask HR several questions or request information from them for personal reasons. If you’re working in a large business environment, this type of task can be extremely time-consuming for HR professionals. In fact, it wastes precious time that could be used on improving internal processes and procedures. If you could use a chatbot to provide your employees with instant responses, it would ensure that they feel attended to. It’ll also make one-on-one communication effective and instant.
Improve employee experience and productivity
A company’s greatest assets are its employees. If you want to have a successful company, you need to look after your employees and go out of your way to create a fulfilling experience. Employee productivity is dependent on their happiness and motivation to work at a particular company. If you want to retain employees, you need to offer them the tools to work effectively and to help them feel appreciated. For example, knowing that they can receive their review or response to queries on time. And should there be an issue, they can easily contact HR via a chatbot and receive a reply in real-time.
If employees feel that they can trust your chatbot, and have seen success in several cases, more employees will be able to feel confident in voicing their concerns without keeping anything to themselves.
Benefits of chatbots in the onboarding process
As you know, hiring new employees takes time. From constructing the job description to sending that out, receiving applications, and sieving through the massive amount to find the best possible candidates. In small businesses, this is still doable because the chances of you having to handle more than one or two position openings are minimal. However, in larger environments, this task is time heavy. The benefits of chatbots here really are endless. You can make use of a chatbot in your hiring strategy, helping you to analyze the applicant data and put together an interview-worthy pool of candidates. A chatbot can also be used for day-to-day admin tasks, such as employee onboarding messages related to payrolls or salaries, pre-hire background checks on candidates, the gathering of sensitive data on harassment cases in the workplace, drug screening tests, training, reminders and more.
Improved efficiency is here to stay
Employees are the heart of any organization. If you want to show them just how much they mean to you, focus on ways to make their lives easier. When HR professionals are able to free up time spent on repetitive, time-consuming tasks, they’ll be able to maximize any automated process in HR. If you provide your chatbot with the correct information to serve your needs, you’ll be able to revolutionize your employee facing department and reap the full benefits of chatbots. Invest in an AI chatbot tool today and eliminate any roadblocks associated with HR. A chatbot is just as useful as you make it.