Commerce
Frictionless Purchasing: A Seamless Customer Journey
Facilitate a convenient shopping experience for your customers by enabling them to browse through your product offerings and place orders directly on WhatsApp. Utilize commerce messaging to showcase your product catalog and simplify the ordering process. Provide personalized assistance to customers, whenever needed to help them in their purchasing journey, and ensure a seamless end-to-end shopping experience, all within a single chat screen.
Service
Keep Your Customers in the Loop: Communicate Important Updates Effectively
Businesses can now provide support to their customers through WhatsApp by automating routine inquiries and enabling self-service. When a customer initiates a conversation on WhatsApp, businesses have 24 hours to respond with a custom message or a message template at no cost. Additionally, businesses can send template messages at any time to communicate updates, alerts, delivery statuses, payment updates, and more.
Marketing
Personalize Your Promotions for Increased Engagement
Utilize WhatsApp for personalized and direct communication, to enhance your customer engagement strategy and increase conversions. Take advantage of versatile templates that can be used for a variety of purposes, including promotions, offers, updates, messages, invitations, recommendations, or requests, to boost your marketing initiatives.
