Cookie notice

Cookies! Yep, we use them. This notice explains how this works. Make sure that you read it carefully to avoid any surprises later. This notice covers any use of our website (whether you are a customer or just browsing).

Because we know that people hate reading contracts, we have given you an easy to read (hopefully!) paragraph on the left, but remember that the other bits are binding too, so if you have any questions, please contact

The last time these terms where changed? November 2016.

1. Yes, we use them

We use cookies. If you use our website or our services, you agree that we can use them.

1.1. We use cookies and other technologies to ensure that visitors to our site enjoy the best possible experience. Cookies also help us keep your account safe.

1.2. By continuing to use our services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this notice.

2. But what are they?

A cookie is a small text file that a website saves on your device. Cookies are not evil. This is not some sinister plot to keep an eye on you.

2.1. A cookie is a small text file that a website saves on your computer or mobile device when you visit that site. Cookies enable the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

2.2. Cookies on their own cannot identify you specifically, they just recognise your web browser. If we want to know who you are, we will ask you (like when you create an account). So they are not half as creepy as people think they are. But if you are still creeped out, you can turn off your web browser’s ability to accept cookies.

3. What do we use them for?

We use cookies to log your preferences, to authenticate information and to do analytics and research. We also make use of third-party cookies. That is when someone else places a cookie on your device and then give us information about your use of our website.

3.1. We use cookies to log your preferences, including your communication preferences. This helps us to optimise your experience on the website and to make filling out forms and using the website easier and more efficient.

3.2. They also help us to authenticate you, so we can show you the right information and personalise your experience.

3.3. We use cookies to research and analyse how our website and web products are performing. They also help us to understand and improve the website and our services.

3.4. To better understand how visitors to use our services and to help us improve the user experience, we use third-party analytics providers that may also place cookies on your device.

3.5. We use:

3.5.1. Google Analytics;

3.5.2. Google DoubleClick;

3.5.3. Act-On;

3.5.4. Visual Website Optimiser;

3.5.5. Hotjar;

3.5.6. Facebook Pixel

4. You have power over the cookies

You can disable and delete cookies, but it may mean that the website does not work as well as when cookies are used.

4.1. You can control or delete cookies – for details, see

4.2. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.