Social media, instant messaging platforms and chat apps have changed the rules of engagement. Customers expect fast support and live chat customer service via multiple channels, and the wait time for queries to be processed by sales staff, customer service and social media teams can lead to a loss of customers and business.
Clickatell Touch is a live chat tool that enables you to unify your response teams across inbound channels for consistent, real-time messaging and on-demand customer service delivery.
Imagine if your business could resolve hundreds of queries at once and provide superior customer service through chat apps, without
increasing the workload or manpower.
Clickatell Touch is the affordable way to get closer to your customers, and provide
them with 24/7 customer service and access to the information they need. Our entry-level live chat software package is free forever, and you can upgrade your customer service app to the Standard or Enterprise package as your business grows.
| Go Starter | Go Standard | Enterprise | |
|---|---|---|---|
| Free | $30 per seat Discounts available on bulk packages |
Customized pricing |
|
| Live chat across websites, Twitter, Facebook Pages and Facebook Messenger | |||
| Unified live chat agent application | |||
| Out of office responder | |||
| Welcome message | |||
| Customizable branding | |||
| Reports and usage analytics | |||
| Seamless handover to live agents | |||
| Integrate within minutes | |||
| Seat based billing | 1 Seat Free | Customized pricing | |
| Live sentiment analysis | |||
| Virtual assistant for automated conversions | |||
| Full Enterprise scale digital call center chat solution | |||
| Customizable real-time call center monitoring | |||
| Advanced reporting and analytics | |||
| Professional services and enterprise support | |||
| Integrations into key systems (e.g. CRM) | |||
| WhatsApp API Integration |
Clickatell Platform is a bulk SMS messaging system that enables you to send messages securely, reliably
and instantly, sparking a dynamic dialogue between business and customer.