OVERVIEW

Resolve more queries, faster and effectively

Clickatell Touch now includes:

social-media-icons

Social media, instant messaging platforms and chat apps have changed the rules of engagement. Customers expect fast support and live chat customer service via multiple channels, and the wait time for queries to be processed by sales staff, customer service and social media teams can lead to a loss of customers and business.

Clickatell Touch is a live chat tool that enables you to unify your response teams across inbound channels for consistent, real-time messaging and on-demand customer service delivery.

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Boost conversions and customer loyalty with Clickatell Touch

Real-time chat

Live chat platform with
global reach

Omni-channel chat

Seamless integration

Works across channels and unifies
agent teams

Zero coding and development required

Highly scalable

Get started for free! Pay as you
grow (seat-based billing.)

Enterprise package available for
larger scale businesses.

PRODUCT INFO

Harness the power of automation

Imagine if your business could resolve hundreds of queries at once and provide superior customer service through chat apps, without
increasing the workload or manpower.

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Get started with our free Touch Go Starter edition:

  • Omni-channel internet live chat: Web, Twitter and Facebook
  • No credit card required for sign up and no coding required
  • Faster customer query resolution with unified teams across inbound channels

Upgrade to Touch Enterprise edition:

  • 24/7 business flows and enhanced customer self-service capabilities
  • Automated customer service app that resolves queries in real time
  • Chat bots escalate queries to agent level only when necessary
  • Agent-in-the loop conversations via virtual assistant for top quality engagement
  • Add WhatsApp and mobile platform communication
  • Automated sentiment analysis – get insight into customer satisfaction

Benefits to business

  • Instant and fully automated customer service channel
  • Integrates seamlessly with existing infrastructure and applications
  • Customizable CRM to accommodate any transaction or need
  • Reduced call center costs
  • No missed calls or interactions results in better customer service
  • In-depth insights provided by Real Time Analytics
  • Faster transaction completion due to automation
  • 24/7 tech support and assistance for your business

See Clickatell Touch in action.

Watch video now

Benefits to business

  • Instant and fully automated customer service channel
  • Integrates seamlessly with existing infrastructure and applications
  • Customizable CRM to accommodate any transaction or need
  • Reduced call center costs
  • No missed calls or interactions results in better customer service
  • In-depth insights provided by Real Time Analytics
  • Faster transaction completion due to automation
  • 24/7 tech support and assistance for your business

PRICING

Pricing

Clickatell Touch is the affordable way to get closer to your customers, and provide
them with 24/7 customer service and access to the information they need. Our entry-level live chat software package is free forever, and you can upgrade your customer service app to the Standard or Enterprise package as your business grows.

Go Starter Go Standard Enterprise
Free $30 per seat
Discounts available on bulk packages
Customized pricing
Live chat across websites, Twitter, Facebook Pages and Facebook Messenger
Unified live chat agent application
Out of office responder
Welcome message
Customizable branding
Reports and usage analytics
Seamless handover to live agents
Integrate within minutes
Seat based billing 1 Seat Free Customized pricing
Live sentiment analysis
Virtual assistant for automated conversions
Full Enterprise scale digital call center chat solution
Customizable real-time call center monitoring
Advanced reporting and analytics
Professional services and enterprise support
Integrations into key systems (e.g. CRM)
WhatsApp API Integration

Clients who trust in us

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  • citrix logo white
  • WhatsApp Logo
  • Spur Logo
  • Target
  • XPO logistics
  • Fujitsu logo

 

Developer resources

Get quick and easy access to a range of developer documents, and get started in no time.

View all docs

If your query or issue isn’t covered in our FAQs or manuals, our support team is ready to assist you – 24 hours a day, 7 days a week

You may also be interested in our SMS Platform

Clickatell Platform is a bulk SMS messaging system that enables you to send messages securely, reliably
and instantly, sparking a dynamic dialogue between business and customer.

Find out more