OVERVIEW

Never keep your customer on hold again

We live in a ‘mobile always’ world, where consumers press a button to get what they want. Phones are no longer at their ears, but rather in their hands – yet businesses are stuck in an era of slow call centres.

"The world has moved from mobile first to mobile always. With Clickatell Touch, big brands can set up shop in the palm of a customer’s hand."

round-image-2

Deon van Heerden

CEO: Messaging

slide-4
slide-3
slide-2
slide-1

Know the facts

62%

of smartphone users turn
to their phones to solve
problems in the moment

*Think with Google: Micro-Moments

2.292 billion

people will own a smartphone
by 2017, according to forecasts

*Statista: Number of smartphones users worldwide from 2014 to 2020

By 2020

customer experience will
overtake price and product
as key brand differentiator

*Walker: Customers 2020 study

PRODUCT INFO

clickatell-touch-gif-chat-interface

Online chat

Your customers are already using online chat
on a daily basis – Clickatell Touch is now
making it happen for your company. Using a
convenient messaging window, your customers
can talk directly to your business. Clickatell
Touch enables your agents to deal with multiple
conversations and customer issues
simultaneously – far more than the traditional
phone agent.

Bot technology

Clickatell Touch combines online chat with
bot-driven interactions, and the benefits of
machine learning. This essentially means that
hundreds of queries and customer issues can be
handled at once through the power of
automation, without need for agent intervention.
Your personalised branded Touch bot will only
escalate a query to agent level once it’s no longer
confident in to responding to the customer.

Touch cards

Based on proprietary Clickatell technology, Touch
Cards are essentially micro embedded workflow
widgets that can be customised to allow you to
automate typical workflow processes in your
business. This enables customers to seamlessly
and contextually navigate the processes without
the intervention of a call center agent.

Top cards include:

  • Greetings and first responses
  • Frequently asked questions
  • Authentication/verification
  • Profiles, polls and ratings
  • Media (videos, image, audio)
  • Map, calendars and locations

Benefits to business

  • Instant and fully automated customer service channel
  • Integrates seamlessly with existing infrastructure and applications
  • Customisable to accommodate any transaction or need
  • Reduced call center costs
  • No missed calls or interactions results in better customer service
  • In-depth insights provided by Real Time Analytics
  • Faster transaction completion due to automation
  • 24/7 tech support and assistance for your business

See Clickatell Touch in action.

Watch video now

Benefits to business

  • Instant and fully automated customer service channel
  • Integrates seamlessly with existing infrastructure and applications
  • Customizable to accommodate any transaction or need
  • Reduced call center costs
  • No missed calls or interactions results in better customer service
  • In-depth insights provided by Real Time Analytics
  • Faster transaction completion due to automation
  • 24/7 tech support and assistance for your business

Touch pricing

Clickatell Touch is the affordable way to get closer to your customers, and provide them with 24/7 access to the information they need.

One-time

One-time integration/on-boarding cost

Unlimited seats

Unlimited seats, chat streams and analytics software

Innovative pricing

You will only get billed per monthly active user

Get started with Clickatell Touch

The time has come to open the modern lines of automated communication between your business and its customers. Invest in the happiness and satisfaction of your customers with Clickatell Touch, and watch the chain reaction of success unfold.

Get in touch with us for more information.

Request a demo

Download the Touch app today

Available now in South Africa and India. Other countries coming soon.

Clients who trust in us

 

Developer resources

Get quick and easy access to a range of developer documents, and get started in no time.

View all docs

If your query or issue isn’t covered in our FAQs or manuals, our support team is ready to assist you – 24 hours a day, 7 days a week

You may also be interested in Platform

Clickatell Platform is a bulk SMS system that enables you to send messages securely, reliably
and instantly, sparking a dynamic dialogue between business and customer.

Find out more