We live in a ‘mobile always’ world, where consumers press a button to get what they want. Phones are no longer at their ears, but rather in their hands – yet businesses are stuck in an era of slow call centres.
"The world has moved from mobile first to mobile always. With Clickatell Touch, big brands can set up shop in the palm of a customer’s hand."
of smartphone users turn
to their phones to solve
problems in the moment
*Think with Google: Micro-Moments
people will own a smartphone
by 2017, according to forecasts
*Statista: Number of smartphones users worldwide from 2014 to 2020
customer experience will
overtake price and product
as key brand differentiator
*Walker: Customers 2020 study
Your customers are already using online chat
on a daily basis – Clickatell Touch is now
making it happen for your company. Using a
convenient messaging window, your customers
can talk directly to your business. Clickatell
Touch enables your agents to deal with multiple
conversations and customer issues
simultaneously – far more than the traditional
Clickatell Touch combines online chat with
bot-driven interactions, and the benefits of
machine learning. This essentially means that
hundreds of queries and customer issues can be
handled at once through the power of
automation, without need for agent intervention.
Your personalised branded Touch bot will only
escalate a query to agent level once it’s no longer
confident in to responding to the customer.
Based on proprietary Clickatell technology, Touch
Cards are essentially micro embedded workflow
widgets that can be customised to allow you to
automate typical workflow processes in your
business. This enables customers to seamlessly
and contextually navigate the processes without
the intervention of a call center agent.
Clickatell Touch is the affordable way to get closer to your customers, and provide
them with 24/7 access to the information they need.
Unlimited seats, chat streams
and analytics software
You will only get billed per
monthly active user
The time has come to open the modern lines of automated communication between
your business and its customers. Invest in the happiness and satisfaction of your customers with
Clickatell Touch, and watch the chain reaction of success unfold.
Get in touch with us for more information.
Clickatell Platform is a bulk SMS system that enables you to send messages securely, reliably
and instantly, sparking a dynamic dialogue between business and customer.