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What are country-specific SMS regulations?

Clickatell has recognized a shift in the business-to-customer messaging environment, with more message sending regulations introduced in many territories and countries. Non-compliance with these restrictions may lead to non-delivery of messages, which is why you need to familiarize yourself with the terms applicable to the relevant territories.

Regulations typically pertain to the following:

  • Time of day that messages may be delivered

  • Content of the messages

  • Format of the Sender ID (from address) that may be used/displayed. Carriers in certain countries will block SMS messages that are sent from phone number formats that they do not recognize or support. To help ensure that your messages are delivered, the from address of a message may be replaced with a format that will be accepted by the carrier of the mobile device.

Read more about Sender ID restrictions and review specific regulations for the following countries:

Armenia

Australia

Belarus

Belgium

Brazil

Canada

China

Columbia

Czech Republic

Denmark

Ecuador

Ethiopia

Finland

France

Germany

Guatamala

Hong Kong

Hungary

India

Indonesia

Ivory Coast

Jordan

Kazakhstan

Kenya

Kuwait

Libya

Malawi

Malaysia

Mexico

Morocco

Namibia

New Zealand

Nigeria

Norway

Oman

Panama

Peru

Philippines

Poland

Qatar

Romania

Saudi Arabia

Senegal

Singapore

South Africa

South Korea

Sweden

Taiwan

Thailand

Turkey

Uganda

United Arab Emirates (UAE)

United Kingdom

United States

Vietnam

Zimbabwe

 

For further information, assistance, or help, contact our new business development team. We’re experienced in delivering messages to each of these countries, and will assist you in making a success of your messaging program.

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