Ensure you understand the relevant regulations before sending messages in Canada. All programs are required to be compliant with the regulations outlined in Canada's Anti-Spam Legislation. Your program also needs to comply with the specific country laws, guidelines, and mobile operator policies that continue to evolve and are subject to change without prior notice.
Non-compliant messages may result in your program being blocked and filtered by major carrier networks in Canada.
Clickatell recommends the use of a short code for optimal delivery for A2P (application-to-person) messaging use cases. When using a long number, we recommend that you send no more than one message per second, and avoid any bulk or burst SMS programs. Should you require a higher sending frequency, please contact our sales team for more options.
|International vs local split||No|
|General content restrictions||For services or applications involving, but not limited to, alcohol, tobacco, and adult content, your program must verify that each end-user is of legal age in his/her province or territory of residence, prior to allowing them to participate in the program or receive a text message from your service. These programs should not be marketed to individuals under the legal age.|
|Content registration required||No|
|Opt-out instructions required||End-users must opt in to your service. Unsolicited messages may and will not be sent to end-users. Explicit opt-in consent is required before marketing messages may be sent to end-users. Users on the Do Not Call registry may not be contacted.|
|Sender ID regulations||Sender IDs are overwritten with local short codes and (+1) long codes|
|Sender ID documentation required||N/A|
|Country supports MNP||Yes|
New legislation from the Canadian Wireless Telecommunications Association (CWTA) will go into effect on November 13th, 2022. Starting December 1st, 2022, Aegis will begin testing keywords to ensure they are adhering to these requirements.
The requirement is that the following five (5) Mandatory Keywords must be implemented on your campaigns. Below is a summary of the requirements – refer to the linked document (specifically pages 20-22) for more details.
Note: All keywords must always be written in CAPITAL LETTERS in all media.
SMS and two-way channels, automation, call center integration, payments – do it all with Clickatell’s Chat Commerce platform.